Clerk A - Billing Clerk

Under the direct supervision of the Senior Clerk - Billing, the Clerk A – Billing Clerk is responsible for updating customer accounts; sending and processing new service applications; responding to lawyer inquiries for final water account balances; preparing daily batch production; setting up special accounts and performing other duties consistent with the classification.

As the Clerk A – Billing Clerk, your duties will include:

Update customer’s account in the Department’s billing system. Duties include, but may not be limited to:
Entering remarks on customer accounts.
Entering customer information into the billing system.
Billing accounts up to date using actual meter readings.
Uploading electronic files to the billing system from various sources.
Send written requests to the service address for occupants to apply for water service or to provide additional information to complete the customer’s application for water service.
Process completed application letters.
Obtain meter readings to initiate new accounts: to finalize accounts and for quarterly billing.
Prepare daily billing production output (bills, notices and meter reading request cards) for mailing.
Update accounts to reflect Manitoba Family Services is paying the water bill on behalf of the customer.
Process returned mail.
Provide internal courier services to branch offices.
Provide coverage to other clerical staff within the branch, as required.
Perform other related duties consistent with the classification, as assigned.
Your education and qualifications include:

High School diploma or G.E.D. supplemented by formal training in business and office procedures or equivalent combination of training and experience.
Prior experience working in an office environment.
Demonstrated ability to type accurately at 20 wpm (net).
Demonstrated ability to operate a personal computer working in a Windows environment. Experience working with various software packages including Outlook, Word, Excel and Synergen at a basic level.
Demonstrated ability to work in an organized manner and to prioritize work to meet deadlines and established performance standards of productivity and quality.
Demonstrated ability to compute accurate mathematical calculations.
Demonstrated ability to maintain accurate records and an efficient filing system.
Demonstrated ability to effectively communicate both verbally and in writing, ideas and information to customers and internal staff.
Demonstrated ability to follow written and verbal instruction, exercising sound judgment with minimal supervision.
Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
General knowledge and understanding of safe work practices.
Ability to maintain confidentiality with respect to dealing with sensitive documents.
Conditions of employment:

The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.