Steward - The Second City

Company Description

The Brentwood (Second City) — no funny business here… well, actually, there’s a lot. You’ll engage guests in a lively, dynamic atmosphere, craft memorable dining experiences, and bring both skill and personality to every shift. Joining us means you’ll be part of a team that serves up impeccable service with flair, engages guests in a lively, energetic atmosphere, and crafts memorable dining experience. If you love refined service, playful energy, and the occasional punchline, this is your stage.

What's in it for you:

Gratuity Sharing
Discounted gym membership
Employee Assistance Program
50% dining discount for all O&B locations for you and up to 3 guests
Employee referral program
Training and development opportunities
Access to health, dental and vision benefits with enhanced mental health coverage
O&B is one of Canada's leading hospitality companies, offering a wide range of exciting internal career opportunities!

Job Description

As a Steward, you play a key role in creating a safe, clean, and welcoming environment for all guests. Whether supporting service in the lounge, running food and beverages, or keeping the theatre tidy and compliant, you are a vital part of the guest experience. Stewards must be attentive, proactive, and always ready to jump in where needed.

If you ever suspect a guest may be intoxicated or feel uncomfortable serving an individual or group, you are expected to immediately notify the Manager on Duty (MOD) or a supervisor. Adherence to all AGCO rules and regulations is essential.

The Day to Day:

Pre-show:

Assist with set up & maintaining cleanliness of the restaurant/lounge spaces.
Assist servers with running of food and drink orders to tables in the restaurant/lounge spaces.
Wipe down all surface tops of the theatre’s tables and ensure programs and QR codes are set in place.
Check washrooms to ensure all dispensers are stocked.
Work with MOD or supervisor to determine if any special seating requests that may need to be set in the theatre.
Assist the MOD and supervisor in seating all theatre guests, until drink and food orders are needed to be run.
During Show:

Running any and all drink and food orders into the theatre.
Bussing any food baskets/plates and glassware from theatre.
Clean any spills that may occur in the theatre.
Check washrooms before and after intermission.
Keep an eye on audience members during the show, and be the first contact with any customers who may be talking or disruptive. If their disruptive behavior continues, stewards must alert the MOD and/or supervisor immediately.
Change any kegs and pop/juice boxes to assist the bartenders.
End of Night:

Bus all glassware and baskets/plates from theatre.
Conduct a thorough wipe down of all theatre tables/surfaces that guests have come in contact with.
Assist bartenders with any closing night procedures.
Other duties as assigned or required.

Qualifications
Passion for hospitality
High attention to detail
Ability to remain calm under pressure while working in a fast-paced environment
Organizational skills and ability to multi-task
Strong oral and written communication skills
Ability to maintain a level of professional urgency and momentum
Minimum 1 year experience in customer service, restaurant experience considered an asset
Able to work evenings, weekends and holidays as needed
Legally eligible to work in Canada

Additional Information
This is a current vaccany
Hourly Wage $17.75
AI Disclosure
To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate