Trainee Station Assistant

Pulled from the full job description
Paid training
Commuter assistance
 
Full job description
16 February 2026
Passenger Experience Melbourne Part Time
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

Ready to launch your career on the rail network?

We’relooking for enthusiastic, customer-focused individuals to join our team asTraineeStation Assistantwith intakes taking place across 2026.This is your opportunity to earn while you learn, gain a nationally recognised traineeship, and build a long-term career in public transport.

The Important Bits

Part-time opportunity

24/7 rotating roster (including early mornings, late nights,weekendsand public holidays)

Locations confirmed after successful completion of Academy training

Paid training provided

If you love working with people, staying active on your feet, and being part of a fast-paced environment — this could be the role for you.

WhatYou’llBe Doing

Platform & Train Interface

You’llhelp keep our network moving safely and on time by:

Conducting platform safety checks

Assistingpassengers boarding and disembarking trains

Managing platform dwell times to support on-time departures

Making clear, confident public announcements (especially during disruptions)

Responding to unwell passengers and providingtimelyassistance

Completing pre-shunting checks and station presentation inspections

Barrier & Ticketing Support

You’llbe the friendly face at the gate line:

Assistingcustomers with the MYKI ticketing system

Overseeing barriers during peak periods andspecial events

Answering ticketing and travel enquiries

Ensuring customersvalidatecorrectly on entry and exit

Customer Service

Customer experience is at the heart of this role:

Providing a visible, professional uniformed presence

Deliveringaccurateand helpful travel information

Managing and diffusing customer concerns respectfully

Escalating matters to the Station Master whenrequired

WhatWe’reLooking For

Strong communicationskills and confidence speaking to large groups

A calm and professional approach in high-pressure situations

Reliability and flexibility to work a 24/7 rotating roster

A genuine passion for customer service and community safety

Why Join Us?

Paid traineeship with structured training at our Academy

Real career pathways within rail operations

Be part of a team that keeps Melbourne moving

No two days are ever the same

Ifyou'reready to step into a role where safety, service and teamwork come together —we’dlove to hear from you.

and start your journey on the rail network. Applications close 17th March 2026


Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.