Job Description
Operations Lead As part of the Creative Living Centre (CLC) Management Team, the Operations Lead is responsible for the smooth and efficient day-to-day running of all operational functions across the organisation.
This role ensures that CLC’s mental health support services are delivered safely, reliably, and to high quality standards by overseeing systems, facilities, staffing, compliance, and service processes.-to-day running of all operational functions across the organisation. This role ensures that CLC’s mental health support services are delivered safely, reliably, and to high quality standards by overseeing systems, facilities, staffing, compliance, and service processes. The Operations Lead will manage onsite operational staff, maintain effective operational workflows, ensure strong safeguarding practice as the Designated Safeguarding Lead (DSL), and oversee administrative, financial, and procedural tasks that keep the Centre functioning.
They will work collaboratively across departments, maintaining excellent relationships with staff, members, volunteers, partners, and funders while supporting the implementation of the CLC Strategy. Key Responsibilities Service Delivery Oversight Lead on the day today operational running of the Centre, ensuring all services, rooms, staff activities, and community programmes run smoothly and on schedule. Oversee room bookings, ensuring accurate invoicing, follow-up, and communication with external and internal users. Manage processes relating to missed appointments, cancellations, and rescheduling to ensure efficient service flow.
Support ongoing administration and coordination of the long-term Lottery funded project, including appointment tracking, monitoring, and rebooking. Ensure activities, groups, and sessions are properly timetabled and resourced. Administrative & Systems Management Lead and streamline administrative workflows, ensuring efficient record-keeping data entry, monitoring procedures, and documentation. Maintain high-quality data governance across operations, ensuring information is stored securely and accurately.
Oversee the use of digital systems including IT, telecoms, software, and CCTV, ensuring systems function effectively and that digital processes are continually improved. Support coordination of finance processes such as petty cash handling, and authorising invoices. Service Quality & Compliance Ensure adherence to all organisational policies, procedures, and compliance standards.
Monitor service performance and user experience, implementing improvements where necessary. Ensure compliance with legal and regulatory requirements, including Health and Safety, Information Governance, Employment Law, Equality, Diversity & Inclusion, and funder requirements. Contribute to the review, development, and implementation of operational policies. Training & Workforce Development
Identify operational training needs within the team and support the roll-out of required training. Coordinate and support induction and routine training for operational staff and volunteers. Support student placements, including managing paperwork and mentoring requirements. Safeguarding Responsibilities As the Designated Safeguarding Lead (DSL), the postholder will: Provide safeguarding leadership, guidance, and decision-making for staff, therapists, students, and volunteers. Manage safeguarding disclosures, escalating and reporting appropriately to external safeguarding services where required. Deliver safeguarding training to new staff and volunteers. Maintain high-quality safeguarding records and ensure compliance with safeguarding policies. Therapy Coordination
Support therapy delivery processes, including managing waiting lists, allocating service users, coordinating therapist communication, and supporting quarterly meetings. Contribute to monitoring and documenting progress of student therapists on placement. Line Management Responsibilities The Operations Lead will line manage onsite and offsite operational staff, ensuring strong communication, performance oversight, and wellbeing support.
This includes: Direct management of: Office Administrator / Receptionist Café Lead Allotment Lead Caretaker Cleaner Building & Facilities Management Serve as CLC’s Health and Safety Lead, ensuring risk assessments, checks, and compliance documentation are completed and reviewed. Maintain oversight of all CLC facilities including therapy rooms, meeting rooms, café, kitchen, reception, bathrooms, and outdoor areas. Ensure onsite café operations meet food safety and hygiene standards.
Oversee maintenance, repairs, supplier management, and building security procedures. Other Responsibilities Support the management team with income generation, funding applications, and bid development. Represent CLC in local, regional, or national meetings where appropriate. Take on additional operational projects as directed by the Senior Management Team. Embed and champion CLC values and mission across all areas of operational delivery.
Job Description and personal spec available at www.Creativelivingcentre.org.uk/work-with-us.html
Job Type: Full-time
Pay: £28,267.60-£31,267.60 per year
Work Location: In person
