Customer Service Associate – Premium Voice Process – , West Bengal

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International BPO
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USA call transfer agent
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2 days ago
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Team leader Voice process Hiring For International Bpo Kolkata
Enhanceplus Consultants
Kolkata, West Bengal
via SimplyHired
8 days ago
Full–time

Customer Service Associate – Premium Voice Process – Kolkata, West Bengal
Fusion CX
Kolkata, West Bengal
via Fusion CX Careers
7 days ago
Full–time
S
International BPO - Night shift
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International BPO Sales Representative
Webvio Technologies
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via Indeed
27 days ago
₹18K–₹30K a month
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India
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Confidential
USA call transfer agent
Confidential · Kolkata, West Bengal · via OLX India
2 days ago
Full–time
No Degree Mentioned
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Job description
Company is growing so we are expanding our team. Need professional individuals who can speak fluent English. Previous experience in international calling is preferable but new candidate's are also welcome. Attractive salary with incentive and position to grow in your career.
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Enhanceplus Consultants
Team leader Voice process Hiring For International Bpo Kolkata
Enhanceplus Consultants · Kolkata, West Bengal · via SimplyHired
8 days ago
Full–time
No Degree Mentioned
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Job description
Hiring For Team lead Position

International Bpo

Voice Process

Excellent English communication

Required Minimum 2 year on paper As a Team lead

5 days working

Rotational shift

Job Type: Full-time

Pay: ₹40,605.04 - ₹45,000.00 per month

Work Location: In person
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Fusion CX
Customer Service Associate – Premium Voice Process – Kolkata, West Bengal
Fusion CX · Kolkata, West Bengal · via Fusion CX Careers
7 days ago
Full–time
No Degree Mentioned
Apply on Fusion CX Careers
Job description
Are you looking for customer service jobs in Kolkata or call center voice process roles in a work-from-office environment? Fusion CX is hiring Customer Service Associates for a Premium Voice Process in Kolkata. This E-commerce customer care role is suited for graduates with prior BPO experience who have strong communication skills and are comfortable handling customer interactions over voice support.
Job Description:

About the Role

As a Customer Service Associate – Premium Voice Process, you will manage customer interactions through voice calls, ensure clear and professional communication, and deliver a consistent service experience aligned with defined operational guidelines

Key Responsibilities
• Handle customer interactions through voice support
• Communicate clearly and professionally to address customer queries
• Maintain accuracy and quality in customer interactions
• Follow process guidelines and operational standards
• Meet individual performance expectations related to service delivery
• Work collaboratively with team members and supervisors

Responsibilities may evolve based on operational requirements.
Job Requirements:

Education

Minimum Higher Secondary or equivalent
Experience
• Minimum 6 months of inbound customer service experience
• E-commerce background preferred

Skills & Competencies
• Versant Level 5 English proficiency
• Strong verbal communication skills
• Ability to confidently handle voice-based customer interactions
• Customer-focused mindset with a professional attitude
• Comfortable working in a structured, office-based environment

Work Details
• Process Type: Premium Voice Process
• Work Mode: Work From Office (WFO)
• Location: Kolkata, West Bengal

Why Join Fusion CX?

Fusion CX provides a structured and professional environment where customer service professionals can strengthen their voice support skills and grow within operations teams. This role offers stability, clear expectations, and opportunities to build long-term experience in premium customer service processes. If you are seeking call center voice process jobs or customer service roles to grow in a global company serving the customers of a premium E-Commerce client, apply now!