Administrative Assistant- Online Department

Job description

Since 1987, Paris Jewellers remains a Canadian story, grounded and real. From our beginning, we have been family-owned and operated, and from one generation to the next, have passed down an old-world work ethic, family values and an unwavering commitment to quality. We began as a single store; today we are 26, and remain dedicated to the same goal we had on our first day: to ensure every customer is happy with every purchase.

We are currently looking for a dedicated and organized individual who aligns with our values of sincerity, commitment to quality, responsiveness, friendliness and a can-do attitude to fill the role of an Administrative Assistant with our Head Office team at Edmonton, AB location.

Overview

The Administrative Assistant is responsible for providing administrative and operational support to the store locations by ensuring that business operations are maintained in an effective and efficient manner.
The Administrative Assistant reports to the Office Manager, Assistant Office Manager, Team Lead and upper management. The Administrative Assistant will maintain 40-44 hours per week

Responsibilities:


Processing online orders

Shipping online orders

Receiving and opening packages from suppliers or stores

Customer care for online orders and retail locations (PODIUM)

Processing customer returns, refunds, exchange and repairs

Direct contact with couriers to ensure online orders and packages get delivered in a timely manner

Quality Control

Web Sales Reporting

Online Inventory Reporting

Online email

Google Review

Coupon Codes, Exclusive Links

Website Price Changes

Website Addition to Clearance

Shipping to Celebrities,influencers etc.

Ordering from supp

Tagging

Answering phone calls

AOR (Area of Responsibility)

Overseeing and delegating tasks to coworkers under the same department or team

What we offer:

At Paris Jewellers, we offer our Brand Ambassadors a culture, based on old world work ethics, and a commitment to be better than we were yesterday. We believe in celebrating every customer story and every employee win, recognizing those who go the extra mile, and maintaining a culture of gratitude. In addition we offer;

Competitive wages
Great benefits for FT employees
Comprehensive training program that includes sales, product knowledge and brand training tailored exclusively for Paris Jewellers
Opportunities for advancement and relocation
Monthly incentives
Employee discounts
You will always be a name and not a number

What we look for:
1+ years of Jewellery experience is preferred
3+ years of experience in a customer service role is required
2+ years in an administrative and/ or personal assistant role is required
E-commerce shipping experience
E-commerce customer care experience
Experience of working on Microsoft Word and Excel is an asset
Organization skills
Able to edit and proofread all outgoing documents with accuracy
Mature and positive attitude
Professional appearance and presentation
Proficiency in English
Able to adapt to immediate or unforeseen challenges
Strong work ethic
Natural ability to develop relationships
Has a high standard of personal accountability
Has the drive to achieve goals and targets
Strong interpersonal and communication skills
Willingness to work evenings and weekends when needed
Apply online to invest in your happy future!
**only those qualified applicants will be contacted for an interview