Customer Service Manager

CUSTOMER SERVICE MANAGER Cubis Systems

Full Time | Carrum Downs, VIC or Narangba, QLD

We need a leader who gets stuff done.

Cubis Systems, a global leading manufacturer and distributor of network access systems used across all major industry sector projects, recently joined CRH, a Fortune 500 global building materials leader. Translation? We've got the agility of Cubis with the backing of a global powerhouse.

Our Customer Service team is the heartbeat of our business. They're busy, they're driven, and they need a manager who can match their energy and take them to the next level.

The Role:
You'll be running a fast-paced customer service operation where no two days are the same. Your team handles everything from quotes to complex technical queries across our national network, and they need someone who can see what's working, spot what's not, and make it better.

This isn't a hand-holding role. We need someone who can hit the ground running, make decisions, and drive results without waiting to be told what to do.

What You'll Be Doing:
Leading and coaching a busy customer service team to deliver exceptional results across different sites, states, and customer needs
Spotting processes that slow us down and fixing them before they become problems
Training your team to be the best in the business
Managing the chaos of a high-volume environment and making it look easy
Building a culture where people want to come to work and do great things
Being the go-to person when customers need solutions, not excuses
What We Need From You:
✓ Energy - You bring it every day. Your team feeds off your drive.

✓ Independence - You don't need someone looking over your shoulder. You see what needs doing and you do it.

✓ Process thinking - You look at how we work and think "I can make this better" - then you actually do it.

✓ Leadership - Your team trusts you, follows you, and performs because of you.

✓ Attitude - Positive, solution-focused, "let's figure this out" mentality.

✓ Resilience - Busy days don't faze you. Pressure doesn't rattle you. Challenges motivate you.

About You:
Customer service management experience (manufacturing/construction industry a bonus)
Track record of improving processes and getting results
Natural ability to train, coach, and develop people
Self-starter who thrives working with minimal direction
Great communicator who can handle anything from technical queries to difficult conversations
Someone who sees problems as opportunities to shine
What You'll Get:
The autonomy to run your team your way
A leadership team that backs you up
A team that's ready to be led
The chance to make a real impact
Competitive salary + benefits
Career growth within CRH's global network
Cubis culture + CRH resources = best of both worlds
Sound Like You? Then hit the ‘Apply’ button below.

If you're nodding your head thinking "yes, this is me" - we want to hear from you.

We're not looking for someone who needs training wheels. We're looking for someone who can grab this role and run with it.