Pension Administrator

Please click "Apply" or submit your application to chloe.muller@uapp.ca with the subject line "Pension Administrator Application".

This competition will remain open until a suitable candidate is found.

This position reports to the Pension Administration Manager and collaborates with other members of the UAPP team to foster a culture of discipline and determination. As a Pension Administrator, you will play a pivotal role in ensuring the smooth operation of the pension plan. Acting as a critical point of contact, you are responsible for managing records, addressing inquiries, and ensuring compliance with regulations.

Duties and Responsibilities:

Serve as the first point of contact to incoming inquiries from members, retirees, and beneficiaries about pension benefits.
Prepare and validate pension benefit payment instructions for accuracy and completeness.
Ensure timely submission of payment details to the pension payroll provider according to the agreed schedule.
Investigate and resolve payment discrepancies, errors, or delays with the payroll provider.
Generate reports on pension benefit distributions and payment status for internal review or auditing purposes as needed.
Maintain monthly reconciliation reports for audit purposes and reporting.
Manage team inbox.
Coordinate appointments with plan participants, beneficiaries, and stakeholders to discuss pension options, benefits, or inquiries.
Follow call centre scripts and guidelines for consistent communication.
Perform termination calculations.
Document all client interactions in a timely and accurate manner in the case management file.
Resolve tier one client issues and complaints, escalating cases when necessary.
Coordinate with other departments to facilitate smooth client service and support.
Ensure compliance with pension regulations and organizational policies.
Perform other duties, as required.
Required Qualification(s):

Completion of post-secondary education preferably in Mathematics, Finance, or Administration.
Proven experience in customer service, preferably within a financial services or pension environment.
Exceptional communication skills, both verbal and written.
Proficient in using computer systems and software applications related to client management.
Strong organizational and time management skills, with strong attention to detail.
Ability to work effectively in a team and maintain professional relationships with clients and colleagues.
Preferred Qualification(s):

Experience in pension administration in a multiemployer environment.
Certified Employee Benefit Specialist (CEBS) or Retirement Plans Associate (RPA) designation or working towards would be considered an asset.
Strong understanding of the principles, concepts, and practices of pension plan administration, including the relevant acts, legislation, and guidelines related to pension plans.
Advanced analytical and critical thinking skills.
Working Conditions:

Reside in or be willing to relocate to the metro Edmonton area.
Work in a hybrid arrangement with a minimum of three days per week at the UAPP office.
Job Type: Full-time

Benefits:

Company pension
Work from home
Work Location: Hybrid remote in Edmonton, AB