Client Services Manager

Client Services Manager/Business Development


Arcare Hove is a 121-bed residence
Expected opening July 2026
Salary range - $95k-$105k plus super
Opportunities for Professional Development and Career Progression, Arcare’s proven track record of developing Senior Leaders.
Promotes and Supports a Healthy Work-Life Balance

About Arcare

As one of Australia’s leading aged care providers, Arcare proudly supports communities through more than 50 residences across QLD, NSW, and VIC, with exciting growth ahead, including the opening of our first South Australian residence by mid-July 2026.

Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 8500 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.


Benefits

Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
Allowances: Uniform, meals, shift and public holidays
Laptop and Mobile will be provided
Paid Training and Development days
Reward & Recognition programs, including CEO incentives and National Awards
Employee Assistance Program

About the Role

The Client Service Manager/ Business Development is responsible for the provision of the effective execution of appropriate sales and admission functions, in addition to promoting the Arcare brand and building/strengthening relationships with key referrers on the Bellarine Peninsula/Geelong. The Client Service Manager/ Business Development is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Victorian State Manager – Client Services in the development of operational initiatives.


Role Objectives:

Effective execution of appropriate sales and admission functions
Achieve maximum occupancy and RAD sales
Improve Arcare’s market position and achieve financial growth across the Bellarine Peninsula/Geelong region
Support and assist the Victorian State Manager – Client Services in the development of operational initiatives
Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centred model of care and Senses-framework

Your Primary Functions will include:

Conduct residential tours as required
Be required from time to time to have a primary location/focus, dependent upon market forces
Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997
Negotiate with families to achieve favourable financial outcomes for Arcare
Prepare Resident Agreements prior to admission
Ensure that all data is kept current and up-to-date on the CRM system
Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM, that the presentation of the residence is of the highest standard.
Timely and accurate reporting of activities and initiatives to the Victorian State Manager - Client Services
Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving
Research and build effective and sustainable relationships with hospitals, social workers and placement agencies
Engage with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs, etc

Skills & Experience Required

Proven experience in a Sales (and/or) Customer Service position
Demonstrated experience in business development
Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care
A broad understanding of issues experienced by the elder community
Well-developed interpersonal and communications skills
The ability to work independently with minimum supervision
Sound organisation and computer skills

Ready to Apply

It really is our people and culture that set us apart, with our ongoing focus on working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.