Customer Service Officer (12 Month Fixed Term Contract)

Company Description

mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer with prior experience in delivering exceptional customer service.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.


Job Description

Responsibilities will include but are not limited to:

Liaising with customer to plan and implement agreed services
Scheduling of appointments.
Maintaining busy inboxes, with queries, appointments and non-appointment services
Providing administrative and operational support to consultant practitioners
Providing information and advice to customers, or prospective customers
Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

Qualifications

To be considered for this role you will have:

Demonstrated the ability to provide excellent customer service
Excellent verbal, written and interpersonal communication skills
Demonstrated the ability to work independently and within a group environment
A personal approach which is enthusiastic, friendly and helpful
Strong prioritisation skills while maintaining a level of flexibility
Attention to detail is a must
Computer literacy, with proficiency in Microsoft Office (Word/Excel)
mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.


Additional Information

If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact. Her number is 0437 079 112 or Cassie.Butcher@medhealth.com.au REF9383I.


You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.