Customer Service & Client Experience Coordinator

Customer Service & Client Experience Coordinator

(Service-led, relationship-driven)

About Let Life Sparkle Events & Hire

Let Life Sparkle Events & Hire is a premium design, styling and hire company trusted by leading brands including Formula 1, Christian Dior, Google, Mercedes-Benz and Qantas (to name a few), as well as clients celebrating weddings and milestone occasions.

We are known for our premium service, attention to detail and high standards.

The Role:

We’re looking for a Customer Service & Client Experience Coordinator who thrives on delivering exceptional service.

This role is focused on:

Managing client communication
Supporting enquiries
Ensuring smooth and professional interactions
Creating a seamless experience from first contact to booking
You will be the warm, organised and reliable point of contact representing our brand.

What You’ll Be Responsible For:

Client Communication

Responding to incoming enquiries via phone and email
Answering client questions clearly and professionally
Providing accurate information about services and processes
Client Journey Management

Supporting clients through the early stages of their enquiry
Preparing proposals and documentation
Maintaining accurate CRM records
Coordinating internal handovers to the operations team
Service Excellence

Ensuring every client interaction reflects our premium brand
Managing timelines and follow-ups
Supporting the team during busy periods
Who This Role Suits:

Someone who loves helping people
Highly organised and detail-focused
Calm under pressure
Professional in communication
Enjoys structured processes
Sales experience is helpful but not essential. The primary focus is delivering outstanding service.

Why This Role Is Appealing:

Stable full-time position
Supportive and collaborative team
Exposure to premium clients
Opportunity to grow into coordination or operations
Base salary aligned with experience. Performance incentives available.

Only successful candidates will be contacted.
admin@letlifesparkleevents.com.au

Job Type: Full-time

Pay: $55,000.00 – $70,000.00 per year

Benefits:

Employee discount
Employee mentoring program
Free drinks
Free food
Work from home
Experience:

Sales: 1 year (Preferred)
Customer service: 2 years (Preferred)
Licence/Certification:

Full Driver Licence (Required)
Work Authorisation:

Australia (Required)
Work Location: In person