Transport & Customer Service Coordinator - Riverstone

Role: Transport and Customer Service Coordinator – 12-month Fixed Term Contract
Location: Riverstone

As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in in food production and food service, Auscol closes the loop by upcycling the subsequent Used Cooking Oil. Providing equipment, transport and service solutions for that collection and upcycling, Auscol works with an extensive customer base across metropolitan, regional and remote Australia. We supply storage tanks, operate a fleet of high-tech vacuum collection trucks, and maintain an unrivalled inland and portside processing and bulk storage network.

Auscol plays a critical role in the collection of source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel.

About the role
GrainCorp is currently seeking a Transport and Customer Service Coordinator on a 12-month Fixed Term Contract at our Riverstone location.

The responsibilities of the role will include:

Managing a large number of incoming calls, emails and invoicing requirements
Managing customers’ accounts
Managing site stocks
Keeping a record of customer interaction and details of actions taken
Communicating with internal teams to discuss sales and operational targets
Generating sales leads, and route planning activities for sales teams
Accurate and timely reporting on results


About your experience
Candidates will have prior experience in a customer service or a related field ideally in the Waste, recycling, Oils or transport industries. Candidates will also demonstrate:

Proficiency in Microsoft – Outlook, Excel (intermediate), Word and computer literacy, with experience using ERP systems
Excellent verbal and written communication skills
Strong attention to detail and ability to manage and prioritize tasks effectively
High customer and solution focus, with a commitment to delivering exceptional service
Ability to work in a fast paced, highly transactional work environments


What you’ll get:

Ongoing training and safety programs
Paid Parental leave and birthday leave
Employee referral bonus scheme
We’re also a Family Inclusive Workplace accredited employer, committed to supporting you both on and off the job.

Ready to apply?
It’s simple, submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. We’re looking forward to getting to know you!