Front Office All-Rounder

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our 4½ stars rating in Tripadvisor and Google review.


CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.


We are currently looking for exceptional individuals to join our team as Part-time Front Office All – Rounder.


About the role:


Welcome guests at check – in; cross referencing reservations details and fare-welling guests at checkout
Attend to incoming calls by answering queries and providing outstanding guest service
Ensure all guest requests are accurately actioned with prompt follow through
Create innovative ways to up-sell additional services to our guests
Maintain high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and issuing of room keys
Process reservations either by phone, fax or email.
Demonstrate high professional telephone manner and excellent communication skills
Demonstrate high level of customer service at all times
Perform shift work including overnight shift, working weekends and public holidays
Maintain immaculate grooming standard
We are looking for someone with:


Sound knowledge of Opera PMS or similar reservation system
Ability to work in a fast-paced team environment
Strong eye for detail to ensure all data is entered correctly
Passion to deliver exceptional customer service
A ‘can do’ attitude and willingness to learn new skills
Excellent communication skills; including both verbal and written.
Outstanding administration and organisational skills
Previous work experience in a five-star hotel in Front office or Reservations environment
Flexibility and availability to work early or evening shifts across 7 days of the week including public holidays, where necessary.
Work rights in Australia.