Customer Service Representative

Full job description
Staples is business to business. You’re what binds us together.

Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Success factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality.


Start Date: April 6th, 2026


What you’ll be doing:

Routinely interact with customers who require assistance resolving issues that may be complex or escalated
Perform research and determine optimal resolution
Provide timely follow-up and follow-through
Collaborate with multiple teams (internal and external)
Document details related to the nature of customer contacts
Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed
Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table:

Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
Effective communicator with a diverse customer base that requires active listening and flawless follow-through
Demonstrates resiliency and positivity when faced with adverse or difficult situations
Readily takes action and steps up to handle tough issues, displaying a can-do attitude

Basic Qualifications:

Previous customer service experience
Distraction-free, designated workspace/home office
High Speed Internet
Ability to perform basic equipment troubleshooting and PC/hardware set up
Ability to work training schedule 9am-5:30pm EST for the first 12 weeks
Must be able to work an 8-hour shift, once training is completed, between the hours of 1:30PM and 10 PM EST Monday-Sunday

Preferred Qualifications:

2+ years inbound contact center experience within the past 5 years
High School Diploma or GED
Previous work from home experience
Demonstrated success in CSR I position within Staples Contact Centers

We Offer:

Inclusive culture with associate-led Business Resource Groups
Vacation Allotment and Holiday Schedule
Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!