Bilingual Customer Service Representative (English and French)

Full job description
Discover Gatestone
Information Officer

Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.

We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024 & 2025. This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.

Join The Team

Join the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Call center agents to handle customer calls, addressing issues efficiently with empathy and understanding, assist on getting payments on current accounts.

Training and nesting is conduct in office. Hybrid rotations start once you have good knowledge of the material.

What We Offer;

Compensation: rate of $22.00 per hour.

Comprehensive Training: Receive paid, full-time training to excel in your role.

Career Development: Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.

Employee Benefits: Take advantage of discounts, engagement initiatives, and bonus opportunities through our Employee Referral Program.

Your Role:

We are looking for motivated representatives to join our current pipeline ready to help Canadians from coast to coast. As an Information Officer, you will deliver a first-class caller experience as a representative of the Federal Government of Canada. Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them.

Answer inbound and outbound telephone enquiries on federal programs and services.
Deliver a first class caller experience as a representative of the federal government.
Educate callers about federal programs and services available to them.
Keep up to date on the information in the database.
Develop knowledge of the Canadian government and its structure.
Attend meetings on procedures and other work related subjects.
How you’ll be great at this

Customer centric, putting customers first!
Excellent communication skills in English & French, verbal & written
Solid listening skills
Basic computer & search engine skills (we will teach you the rest!)
Positive attitude and professional work ethic
Multi-tasking is a huge plus!
Ability to work in a team setting
Hours of Operation;
Monday to Friday; 6h00am to 8h00pm

Be a part of an Award Winning Company. Apply today!

*This posting is intended to build a candidate pipeline for future openings. There are no current vacancies at this time*

We are an accessible workplace.
Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us during the application process.

Job Type: Full-time

Pay: $22.00 per hour

Application question(s):

Do you hold a valid Canadian's driver license?
Do you have reliability clearance status?
Are you okay with working in office?
Are you okay with being selected for a to be determined start date at a later date?
Language:

French (required)
English (required)
Work Location: In person