Remote Technical Support Representative

Full job description
You’ll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!

Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.

As a remote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect:
Work up 24 hours per week over a maximum of 5 shifts
Shifts are up to 8.5 hours, with varying start and end times
Flexibility as business needs may fluctuate week to week

As a remote technical support representative, you will create an amazing customer experience by:
Performing product repair, troubleshooting, upgrades, installations, and other services using remote desktop software
Providing tutorials to clients on the proper use of their products
Identifying and recommending solutions based on customers’ needs
Completing training to continuously improve the client experience

What we are looking for:
1+ years of help desk or technical call centre experience
Experience in troubleshooting and/or repairing devices
Completion of high school diploma or equivalent
Verbal and written proficiency in English
Availability to work at least one weekend day (Saturday or Sunday) is required

Your home office comes equipped with:
Computer with monitor, speakers, and anti-virus software.

Computer Requirements

Windows Devices:
Operating System: Windows 11 or later
Hardware:
Trusted Platform Module (TPM) version 2.0 or higher
Virtualization-Based Security (VBS) enabled
Secure Boot turned on
Memory Integrity under Core Isolation turned on

Mac Devices:
Chipset: Apple-manufactured (M1 or higher)
Operating System: macOS 13.0 or later
Biometric Setup: Touch ID must be enabled
Subscription to a high-speed internet connection
A USB or 3.5mm PC headset
IR webcam or Windows Hello certified webcam
A door. Home offices are required to be private and quiet and not in your living room.

Why you’ll love it here:
Remote work environment from anywhere in Canada
Competitive wages
Employee discounts on awesome tech from day one
An enthusiastic, fun, and supportive team culture
Opportunities to build new skills

About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Join our amazing team!
We are looking for people just like you.
Base pay range
B.C. hourly pay rate: $18.85 - $19.85
P.E.I. hourly pay rate: $17.25 - $18
Ontario hourly pay rate: $19.35 - $19.50
Pay may vary in provinces outside of ON, B.C. and P.E.I.
This posting is for a vacancy.