Power Generation Field Service Technician - Level

DESCRIPTION

In this role, you will make an impact in the following ways:

Engage customers courteously and professionally.
Use specialized tools and follow procedures to diagnose and complete repairs.
Perform preventative maintenance on power generation products.
Escalate unresolved issues to more experienced technicians or supervisors.
Complete required documentation (service worksheets, timesheets, etc.).
Maintain service vehicle and tools.
Adhere to Health, Safety, and Environmental policies.
Key Responsibilities:

Customer Engagement: Provide courteous and professional service to customers.
Diagnostics & Repairs: Use specialized tools and procedures to diagnose and complete basic repairs.
Preventative Maintenance: Perform scheduled maintenance on power generation products.
Issue Escalation: Refer unresolved issues to senior technicians or supervisors.
Documentation: Accurately complete service records, timesheets, and warranty claims.
Training & Development: Participate in required training programs.
Vehicle & Tool Maintenance: Keep service vehicle and tools clean and operational.
Health & Safety: Follow all safety policies and report incidents promptly.
RESPONSIBILITIES

Qualifications & Competencies:

Core Skills: Effective communication, customer focus, problem-solving, adaptability, and commitment to self-development.
Safety Leadership: Champion proactive health and safety behaviors.
Technical Expertise:
Diagnostics and troubleshooting using electronic tools and workflows.
Understanding of engine and power generation systems.
Repair and maintenance of mechanical/electrical products to standard.
Accurate service documentation and escalation of complex issues.
Values Diversity: Embrace different perspectives and cultures.
Education & Certifications

Preferred: Apprentice Certified Power Generation/Electrical Technician.
Vocational diploma in a relevant technical field.
Current electrical certification and valid driver’s license.
Experience

Basic field service experience.
Intermediate knowledge of power generation products.
High Voltage/Low Voltage experience.
Strong customer service background.
QUALIFICATIONS

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Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2421865

Relocation Package No

100% On-Site No