Online Shopper

At New World Te Rapa, we are here to provide a flawless service for every customers shopping experience. And now, we are looking to fill an Online Personal Shopper Assistant vacancy within our store.

The Roles:

Ensure operational excellence is achieved for all Online shopping order.
Ensure items picked, packed, processed and invoiced for a customer’s order is completed accurately and efficiently by adhering to Standard Operating Procedures and ensuring that best
Practice guidelines for best before/use-by dates, weighted items, restricted items and substitutions are followed
Ensure orders are labelled and checked, stored securely (within Staging Area), recorded and temperature checked in accordance to Online store policies and operational procedures within a timely manner
Ensure all restricted goods that customers are collecting from the lockers are in accordance with ID checking procedures and policies
Assisting with delivering orders when needed.
Communicate with customers to advise of out of stocks, substitutions and any other information that is relevant to their order
Communicate any feedback/issues to Online Team Leader, Store Management, FSNI Online Operations team, and/or Service Solutions
Ensure housekeeping/cleaning responsibilities and schedules for the Staging Area, Lockers,
Online equipment and Vehicles are maintained and adhered to
Completing other reasonable duties from time to time as requested to ensure business continuity.
Adhere to the food safety, health & safety, security and compliance policies, guidelines and procedures for Online and the store

What are we looking for?

The hours for this role may include early morning starts, late nights and weekend shifts so to be considered you must be flexible with hours and days.
Must have a clean full Class 1 NZ Drivers Licenses and over the age of 21 to assist with deliveries.
Successful applicants must have impeccable personal presentation standards and excellent communication skills.
Customer Focused - Adopts a “service” mentality at all times, genuinely enthusiastic about the difference service makes to the customer and success of the business
Be committed to safe working practices.
Physically fit and healthy, can lift 20kg or more.
Good listening skills and the ability to follow instructions.
Be able to communicate in verbal and written English.
If you believe you are fit for the role and are looking for an opportunity to join a high performing team that focuses on providing great customer service, advancing your skills and a looking to a brighter future, we want to hear from you.

Please apply trough Trade me or Seek or send your CV through to

jobapplications.terapa@nw.co.nz


Vacancy closes 15th March 2026 or until position is filled.