Patient Flow Coordinator, Emergency Department

Patient Flow Coordinator – Emergency Department
Te Whatu Ora – Health New Zealand

Emergency Department

Rostered shifts – 0.8FTE

Te Whatu Ora – Health New Zealand is committed to delivering equitable, accessible, and high-quality health services for all New Zealanders. We are seeking a motivated and highly organised Patient Flow Coordinator to join our Emergency Department and support the delivery of safe, timely, and person-centred care.

Mō te tūranga | About the Role

The Patient Flow Coordinator plays a critical role in supporting patient flow and operational coordination within the Emergency Department. Working closely with clinical and non-clinical teams, you will help ensure patients and whānau experience coordinated, efficient, and compassionate care in a fast-paced acute setting.

This role is central to supporting effective patient movement while upholding the principles of Te Tiriti o Waitangi and the values of Te Whatu Ora.

Ngā pūkenga me ngā wheako | Key Responsibilities

Coordinate and support patient flow through the Emergency Department
Liaise with multidisciplinary teams, inpatient wards, and support services to facilitate admissions, transfers, and discharges
Act as a key point of contact for patients and whānau, providing clear information and reassurance
Maintain accurate and timely patient information across relevant systems
Support clinical staff with coordination and administrative activities
Contribute to a calm, organised, and culturally safe environment
Ō pūmanawa | About You

Excellent organisational and time-management skills, with the ability to prioritise in a high-pressure environment
Strong interpersonal and communication skills, with a patient-centred approach
Demonstrated attention to detail and accuracy
Ability to work collaboratively within a multidisciplinary team
Previous experience in healthcare administration, coordination, patient flow, or an acute setting is desirable
Understanding of privacy, confidentiality, and cultural safety in healthcare
Ngā hua | What We Offer

A meaningful role supporting positive outcomes for patients, whānau, and communities
A supportive multidisciplinary team within a complex and dynamic clinical environment
Ongoing learning and development opportunities
Me pēhea te tono | How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers' portal by the advertised date. If you have any questions about the role, please contact Helen Manoharan, Nursing Recruitment Consultant (Email: helen.manoharan@tewhatuora.govt.nz)

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.