Payments Officers C

Permanent, full-time position based in Dunedin.
Be part of a national team that supports the funding of critical health services.
Build valuable experience across payments systems, contracts and financial processes.
Join a supportive, collaborative team with opportunities to grow your skills.
Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.
We provide essential hospital, specialist, and community health services across 80+ locations — from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

As a Payments Officer, you will be responsible for the efficient and accurate processing of payment transactions and associated data, ensuring all information is complete, compliant and processed on time. You will manage the receipt, collection and processing of claimant payments, along with the eligibility checks and documentation required to support them.

You will work closely with other team members to manage workloads, peer review work where required, and maintain accurate electronic and paper-based records. You will also contribute to improving systems and processes, follow established policies and procedures, and promote modern, efficient ways of working as they are introduced.

A strong focus of the role is providing quality customer service and maintaining positive working relationships with internal and external stakeholders. This includes responding to queries, researching issues and taking appropriate action to resolve them. You will ensure that your work reflects equity priorities and Te Tiriti o Waitangi obligations and supports the delivery of high-quality outcomes for communities.

About you

You are organised, adaptable and enjoy working with detail and systems in a fast-paced environment.

You will bring:

A relevant graduate or post-graduate qualification (or equivalent experience)
Experience working with claims and payments systems or accounts payable
Strong data entry and data management skills
Customer service experience
Excellent written, listening and verbal communication skills
A high level of computer literacy
The ability to remain composed and focused under pressure
Flexibility and a willingness to learn and take on new challenges
An understanding of Te Tiriti o Waitangi and how to apply its principles in your work
Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply, please click “apply now.” All applications must be submitted through our online careers portal by 11:59PM Sunday 15 March 2026. For further information, please contact Nicole Rickard on Nicole.Rickard@TeWhatuOra.govt.nz.

The full position description is available on the Health New Zealand Careers site.

Whilst Health New Zealand is undergoing change, affected kaimahi will be given preference and priority for this position.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.