Housekeeping Manager

Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

· Obtains list of vacantrooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

· Experience with turn down service, special needs of VIPGuests, foreign dignitaries, etc. is helpful.

· Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

· Prepares and distributes the Room assignment sheet and floor keys to room boys.

· Maintain clear and efficient communication and coordination with the Front Officeand other departments of the hotel.

· Schedulesthe cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaningprojects and window cleaning as necessary.

· Schedules cleaning for lobbyarea, public restrooms, telephone areas, hallways, entrances, elevators.

· Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

· Schedules cleaning of all meeting rooms after a completed function.

· Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

· Inventories cleaning supplies& linen stock to ensure adequate supplies.

· Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

· Providing staff training, coaching, counselling’s and also enforces to the hotels standard operating procedures.

· Ensure all meeting room functions are properly setup according to the requests indicated on the meeting room/event function sheets.

· Ensures guest rooms are properly secured and that proper key controlprocedures are utilized by the housekeeping staff.

· Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

· Rewards employees whouse their empowerment to meet or exceed guest expectations.

· Print all housekeeping related reports and traces from PMS.

· Assists in controllingexpensesby the housekeeping department.

· Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

· Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linensand uniforms 3) lost and foundprocedures 4) laundry and 5) public area.

· Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

· Co-ordinate with vendorseg: Pest control, Laundry services and other outsource services.

· Attend to any guest complaints and take service recovery measures if required.

· Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

· Prepare annual housekeeping budget.

· Submit requests for repair and periodic maintenance of cleaning equipment.

· Prepares store requisition, purchase other supplies and equipment, also monitor parstock on all housekeeping guest suppliesand linens.

Other Routine Responsibilities:

· Co-ordinate with front officeand sending room discrepancylists.

· Select, staff, recruit, hire, and train qualified housekeeping candidates.

· Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

· Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payrollexpenses, and department expenses.

· Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.

· Orient and familiarise new personnel with hotel facilities and operating hours.

· Control all expendituresrelating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.

· Oversee any guest communications from housekeeping.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Food provided
Internet reimbursement
Ability to commute/relocate:

Igatpuri, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

Housekeeping: 5 years (Required)
total work: 2 years (Required)
Work Location: In person