Head of Test Delivery Operations (Education Services)

Position Summary:

Please note: The Head of Test Delivery Operations focuses on academic test delivery and operational oversight, not IT software testing or Quality Assurance.

The Head of Test Delivery Operations leads the end-to-end delivery of all in-person assessment events across Janison’s education and professional portfolios. This role is accountable for operational excellence, scalable processes, financial performance and workforce capability across Test Delivery.

The role provides strategic and operational leadership across exam delivery, logistics, workforce management, risk and business systems, ensuring seamless event execution, strong client outcomes, and continuous improvement across the operating model.


Duties & Responsibilities:

Strategic Leadership

Oversee the full lifecycle of exam delivery operations across all in-person programs
Align operational planning with Janison’s strategic priorities, growth targets, and service standards
Lead cross-functional operational strategy across Test Delivery functions
Operational Excellence & Integration

Drive continuous improvement, workflow optimisation and standardisation across delivery, logistics and business operations
Oversee systems coordination, operational governance, reporting, and workflow efficiency
Ensure processes are scalable to support peak periods, new programs, and national delivery
Lead implementation of technology and automation to reduce manual effort and improve accuracy
Financial & Risk Management

Own event delivery budgets (CAPEX/OPEX), ensuring cost efficiency and profitability targets
Maintain robust risk management frameworks across event execution, workforce, facilities, and client programs
Monitor performance metrics and operational trends to inform data-driven decision making
People Leadership

Lead, coach and develop the Test Delivery teams to build a high-performing, engaged workforce
Oversee recruitment, onboarding and management of the wider casual workforce, ensuring compliance and readiness
Foster a culture of collaboration, accountability and customer focus
Client & Stakeholder Engagement

Act as the senior point of escalation for all operational matters across exam programs
Build strong client relationships and ensure delivery standards meet or exceed expectations
Use feedback, incident data and performance insights to drive continuous improvement

Experience, Skills & Qualifications:

Essential:

Experience leading large-scale exam delivery operations
Experience in event, operations or business management
Strong leadership and people development capability
Clear and effective verbal/written communication
High-level organisational and administrative skills
Technical proficiency and ability to implement new systems
Desirable:

Ability to problem solve, negotiate and manage risk
Experience managing budgets and operational planning

What We Offer

We are a purpose-driven organisation, offering a ‘flexible’ approach to work. We understand one size doesn’t fit all, so whatever works for the business, the team and your role – means endless possibilities for the flexibility you need.

We also offer:

Access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
A fifth week of annual leave (conditions apply), a day off for your birthday and various ‘freebie days’ throughout the year
Parental leave benefit including paid leave, continued super contributions and more
Flexible ways of working
Discretionary annual pay review and bonus program
A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
A focus on development and upskilling opportunities (if that’s what you’re after)
For a glimpse into Janison’s culture and to see our regular employee updates, follow Janison on LinkedIn. We’d love you to be part of our community!


Next Steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can’t wait to hear from you!

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