PARTS CSR

At ReadyQuip Sales and Services Ltd., we are passionate about delivering top-quality products and exceptional customer service. As an established distributor in the province of Ontario, we offer endless career opportunities in a challenging and rewarding professional environment. Our team in Timmins, ON, is comprised of dedicated and self-motivated individuals who take pride in their work and strive to take our business to the next level. We offer great benefits and are an equal opportunity employer. If you're looking for a fulfilling career in the heavy equipment industry, join the ReadyQuip team today!
PARTS CSR
3 years of experience

Full-TIme

Computer Literate

Timmins


KEY ACCOUNTABILITIES:
Manage the daily functions of the parts operations: including procuring, ordering, backorders, core processing, pickups and drop-offs of parts to internal and external customers
Process all orders including: phone, email, over counter
Ensure customers’ needs are met in an efficient, knowledgeable and professional manner
Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the standards
Process all core returns and warranty parts
Provide on call service on weekends for emergency parts orders and all other required functions of the parts
operations as necessary
Participate in safe work and environmentally sound behaviors and comply with company health and safety rules, policies and practices

KEY QUALIFICATIONS:
Post-secondary education and 3+ years experience on a parts counter or inside sales role
Technical/mechanical aptitude and/or background in heavy equipment / truck equipment
Customer centric with strong interpersonal skills and relationship building capacity
Exceptional communication and organizational skills
Ability to effectively prioritize and adapt in a fast-paced environment
Self starter, independent and a team player with a sense of urgency
Computer and systems literate with proficiencies with Excel and Word
Must be willing and able to work flexible hours in support of the business needs
Must have a clean driver’s abstract

CHARACTER COMPETENCIES:
Ability to multi task
Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Judgment & decision making: display professional actions based on common sense and cost-benefit analysis
Coordination: adjusting actions in relation to others’ actions
Leadership and persistence in face of obstacles
Self-Motivated

We thank all applicants for their interest; however, only those selected for an interview will be contacted. All applicants that are chosen should be prepared to demonstrate his/hers abilities at interview. No phone calls, please. ReadyQuip is an equal opportunity employer. Email your cv to careers@readyquip.com
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