Truck Parts Counterperson

In business for over 50 years, the Surgenor Automotive Group is a family-owned company that continually strives to provide the best possible customer service which is only made possible with our amazing team.

We pride ourselves in helping our staff grow both professionally and personally with our top-notch management team and on-going training. A good work life balance is something we strive to deliver. We have a history of long-term staff retention, which is a testament to the way we do business and the value we place on each and every employee.

Surgenor Truck Group in Ottawa needs your help to meet consumer demand for quality truck parts with you joining our team as a full time (7:30 a.m. Tuesday to 4:30 p.m. Tuesday to Saturday) Heavy Truck Parts Counter Person.

We are a busy Mack/Volvo and Isuzu Trucks dealer who is committed to ongoing development of training paths for technical advancement.

If you are an enthusiastic and customer-oriented individual with knowledge of heavy duty truck parts, this could be the role for you!

Duties & Responsibilities of Heavy Truck Parts Counter Person include:

· Assist retail and wholesale customers, answer phones and serve walk-in customers with their parts needs

· Work back counter with technicians and assist them with looking up parts and invoice to work orders

· Use OEM parts lookups to find correct parts for customers

· Order parts from OEMs, aftermarket suppliers, and local suppliers

· Prepare and create invoices, return credits, purchase orders as needed

· Ensure customer returns and warranty parts are processed as needed

· Receive stock and perform returns as needed

· Setup pickups and deliveries for customer orders

· Assist with yearly inventory and monthly inventory counts

· Pick parts orders and have the ability to lift up to 60 lbs.

· Ability to use a forklift

· Maintain and complete assigned training

· Assist parts staff with maintaining a clean and organized front counter and parts warehouse

· Perform other duties as assigned

Required Education & Qualifications:

· 1 + years Car/truck dealer experience (within past 5 years)

1+ years Warehouse/Inventory experience

2+ years customer service experience

· Bilingualism (English & French) is an asset

· Parts sales experience an Asset

· Exceptional customer service and communication skills

· Ability to use various computer programs (CDK, Procede, Carmack etc. experience) a definite asset)

· Strong organizational and multi-tasking skills with the ability to work in a fast-paced environment

Pay:

$45,000 to $55,000 per year

Monthly bonus ($150 to $300) paid monthly

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
· We offer a competitive compensation package complete with benefits and abundant opportunities for advancement.

We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Due to the anticipated volume of responses to this advertisement, we wish to thank in advance all applicants for their interest in joining our team. Only those candidates under consideration for an interview will be contacted.

Artificial intelligence software is not used to screen, analyze, or select applicants.

This position is current ‘open’ with a ‘start date’ for employment of March 15, 2026.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
RRSP match
Vision care
Education:

Secondary School (required)
Experience:

car/truck dealer: 1 year (preferred)
warehouse/inventory: 1 year (preferred)
customer service: 2 years (preferred)
parts sales: 1 year (preferred)
CDK, Procede or Carmack software use: 1 year (preferred)
Language:

English and French (preferred)
Work Location: In person

Expected start date: 2026-03-16