Senior Customer Service Water

You will provide customers with excellent sales service and maintain Branch Performance Standards. Provide a support role focusing specifically on water, wastewater, and gas (pressure systems) customers. Working in cooperation with the Water Team and the Branch Network to provide a consistently high level of customer service.

Key responsibilities

Be the ‘go-to' Watermain specialist person in the branch with a focus on developing customer relationships and building customer confidence through product knowledge and benefits.
Ensure other members of the Branch Team are familiar with the unique requirements of handling Water products
Complete administration tasks required to meet Branch Performance Standards, including taking responsibility for correct invoicing, inventory receipting, and credits.
Ensure all areas of the Branch, including the presentation and maintenance, is of a high level as per the Branch Appearance Standards.
Build and maintain internal relationships with procurement and demand management teams.
Key Attributes

Results Oriented: Has passion/focus on results. Can demonstrate the ability to change the result themselves and take accountability for the result.
Excellent Customer Service: Excellent customer service skills are paramount to ensure a strong customer relationship with both internal and external customers, and that all customers’ needs are met. Previous front-line / front-counter customer service experience
Commercial Acumen: To understand the value of our package, products, and solutions.
Full Driver’s Licence
A Forklift license (F endorsement) is advantageous
Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family owned and has built its reputation on customer service and innovation.

We are committed to helping our team succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.