IT Consultant T1 / SC

Bayside Networks is seeking a Tier 1 IT Consultant to provide hands-on technical support while also playing an important role in service coordination and client communication. This position requires a strong technical foundation, combined with the ability to handle incoming support calls, manage tickets, and ensure issues are properly triaged, documented, and resolved in alignment with ITIL-based processes.

The ideal candidate is comfortable working directly with clients, supporting Microsoft 365 and server environments, and collaborating with other engineers to deliver reliable, high-quality IT services

Key Responsibilities
• Provide Tier 1 technical support for client systems, networks, and cloud environments
• Administer and support Microsoft 365 environments, including Entra ID (Azure AD), Intune, Defender, and SharePoint
• Support on-prem and virtualized server environments, including Hyper-V, Active Directory, DHCP, DNS, and file/print services
• Troubleshoot and support remote access technologies such as FortiVPN, Cisco AnyConnect, and other VPN solutions
• Assist with cybersecurity best practices and compliance standards at an intermediate level
• Work within ticketing systems and follow ITIL-based service management processes
• Collaborate with Tier 1 and Tier 3 teams to ensure effective issue resolution and service delivery
• Answer incoming support calls and assist with issue intake, troubleshooting, and coordination
• Coordinate service requests, ensuring tickets are properly prioritized, documented, and escalated when required
• Communicate clearly with clients regarding issue status, resolution progress, and next steps
• Any other task assigned by the supervisor

Required Qualifications
• 4–6 years of experience in IT support, service desk, or MSP environments
• Intermediate to advanced experience with Microsoft 365 administration (Entra ID/Azure AD, Intune, Defender, SharePoint)
• Hands-on experience with Windows servers and core services (Hyper-V, AD, DNS, DHCP, file and print servers)
• Experience supporting VPNs and remote access technologies (FortiVPN, Cisco AnyConnect, etc.)
• Strong helpdesk experience, including ticketing systems, documentation, and client communication
• Working knowledge of cybersecurity compliance standards (intermediate level)
• Solid understanding of ITIL concepts and service management workflows

Preferred Qualifications
• MSP experience supporting multiple clients and environments
• Relevant certifications (Microsoft, CompTIA, ITIL, security-related certifications)

Key Competencies
• Strong technical troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to balance technical work with service coordination responsibilities
• Organized, detail-oriented, and able to manage multiple priorities
• Team-oriented with a proactive and professional approach

Job Type: Full-time

Pay: ₹14,730.43 - ₹63,862.07 per month

Benefits:
• Internet reimbursement
• Paid time off

Application Question(s):
• Do you have hands-on experience with Microsoft 365 administration?

Education:
• Bachelor's (Required)

Language:
• English (Required)

Shift availability:
• Night Shift (Required)

Work Location: Hybrid remote in New Delhi, Delhi