Customer Relationship Manager (CRM)

Job post summary

Wiretel is looking for a Customer Relationship Manager who can manage customer engagement, analyze operational data, and ensure smooth coordination between support, sales, and technical teams.

Company Overview

We are one of the fastest-growing Broadband & Digital TV companies in East India, serving 1.5+ lakh active customers. Our group includes Kanak TV, Manjari TV, and Sambad Newspaper, impacting crores of people daily.

Key Responsibilities

Manage and maintain strong relationships with customers
Monitor customer service performance and ensure quick issue resolution
Analyze MIS reports, customer data, and operational metrics
Coordinate with technical support and field teams to improve service quality
Identify customer churn risks and work on retention strategies
Track service performance, complaints, and reactivation reports
Support management with data insights and decision-making reports
Preferred Experience

It is preferable if Candidate has prior experience in a CRM Role in SaaS Tech Companies or from ISP/Telecom Companies.
Strong understanding of technical support workflows
Good knowledge of MIS reporting, Excel, and data analysis
Ability to handle customer escalations and service coordination