Customer Care Executive - English Hindi and Tamil Speaking

Hiring Customer Support Executives - Blended Process (Voice, Emails, Chats)

iCarry is a rapidly growing online courier booking platform. We operate all over India and onboard new clients on our platform every day!

We are looking for candidates who are cool-headed, organized and confident in their working style to keep our clients happy with their shipping experience on iCarry.in.

The job involves:

Outbound calling to leads and clients - to help with on-boarding, explain services and get them to start booking shipments
Provide Client support over phone, whatsapp and email – inbound as well as outbound
Respond to & Resolve support tickets as per SLA
Co-ordinate with Courier Partners to resolve our client complaints
Other ad-hoc work tasks / duties as required (as per guidance from your supervisor)
Ideal candidate should have good command in written and verbal English and Hindi (additional languages a plus)

Prior experience in a ecommerce process is mandatory.

Prior experience in customer support at a logistics company is a huge plus.

Work location - Work from your home. You should have access to a good broadband connection, a recent laptop with webcam and a mobile phone.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement
Paid sick time
Work from home
Language:

Hindi (Required)
English (Required)
Tamil (Required)
Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement
Work from home
Application Question(s):

Have you ever handled Customer Support or Backend responsibilities in any logistics or Ecommerce company before?
What was your last drawn monthly salary ?
Do you have a laptop, good internet and mobile to work from home?
Language:

Tamil (Preferred)
English (Preferred)
Hindi (Preferred)
Work Location: Remote