Customer Care Representative

Benefits
Pulled from the full job description
Dental care
Extended health care
Company events
On-site parking
 
Full job description
Customer Experience & Office Coordinator

GreenAmp Solar & Energy Inc.

GreenAmp Solar & Energy Inc. is a fast-growing solar and energy company based in Alberta, focused on helping homeowners and businesses transition to clean energy. Our team installs high-quality solar systems and provides energy solutions including utilities, EV charging, and carbon offset programs.

We are looking for a highly organized, positive, and client-focused Customer Experience & Office Coordinator to join our team. This role is central to our company — you will be the first point of contact for our clients and the voice of GreenAmp throughout the customer journey.

This position requires someone who is friendly, proactive, and extremely organized. Our clients rely on us for guidance during their solar projects, and this role ensures every customer receives clear communication and an excellent experience from start to finish.

Key ResponsibilitiesCustomer Communication & Client Experience

Serve as the primary point of contact for customers throughout the solar project process
Answer incoming phone calls and respond to client inquiries in a professional and friendly manner
Maintain consistent communication with clients regarding project timelines, next steps, and updates
Provide exceptional customer service and ensure every client feels supported and informed
Build positive relationships with clients and represent the GreenAmp brand with professionalism and enthusiasm
Scheduling & Project Coordination

Schedule solar installation projects and coordinate with the operations and installation teams
Confirm project dates with clients and ensure all required information and paperwork is completed prior to installation
Help keep projects organized and moving efficiently from sale through completion
CRM & Pipeline Management

Maintain and update HubSpot CRM with accurate client information and project updates
Keep the sales and project pipelines organized and up to date
Track project progress and assist the team with client follow-ups and reminders
Ensure proper documentation is maintained for all client files
Office Administration & Operations Support

Manage general office administration and daily operations tasks
Assist the design, sales, and operations teams throughout the project process
Prepare and manage project paperwork and documentation
Assist with scheduling meetings, coordinating internal communication, and organizing files
Marketing & Company Coordination

Assist with social media posting and basic marketing updates
Order company swag, apparel, and promotional materials
Coordinate and assist with trade show bookings and event logistics
Support marketing initiatives and help maintain brand consistency
Utilities & Energy Programs

Assist clients with utilities sign-ups and solar club enrollment
Support registration for carbon programs and other energy-related services offered by GreenAmp
Requirements

Experience working with HubSpot CRM (required)
Previous experience in office administration, customer service, or office coordination
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Comfortable speaking with customers and managing phone communication
Strong attention to detail and ability to manage multiple tasks simultaneously
Positive, friendly, and professional personality
Ability to work independently while supporting a fast-paced team environment
Ideal Candidate

The ideal candidate is someone who:

Is friendly, upbeat, and enjoys talking with people
Is extremely organized and detail-oriented
Takes pride in creating great customer experiences
Is comfortable managing multiple tasks and priorities
Enjoys being the central communication hub for a growing team
Wants to grow with a fast-moving company in the renewable energy industry
This person will become the face and voice of GreenAmp Solar & Energy Inc., helping guide our clients through one of the most exciting investments they will make in their homes and businesses.

Position Details

Full-time position
40 hours per week
Office-based role (in-office position)

Starting wage: based on experience, with opportunities for growth and advancement as the company continues to expand.

About GreenAmp

GreenAmp Solar & Energy Inc. is a locally owned Alberta company committed to building a cleaner energy future. In addition to solar installations, we are expanding into utilities, EV charging, and carbon reduction initiatives.

Giving back to our community is an important part of our culture. We proudly support organizations such as MS Canada and participate in volunteer initiatives including cooking dinners for families at Ronald McDonald House, and International solar projects.

IMPORTANT, COPY PASTE THE LINK BELOW TO APPLY. INDEED APPLICATIONS WILL NOT BE REVIEWED:

https://docs.google.com/forms/d/e/1FAIpQLSfOrnuI9TuYXe9O2o2CZFqUcr-Ai6E1_y8O_mdF53clH6NfGw/viewform?usp=publish-editor

Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

Company events
Dental care
Extended health care
On-site parking
Work Location: In person

 
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