Customer Service Representative

Benefits
Pulled from the full job description
Tuition reimbursement
Vision care
Dental care
Life insurance
Employee assistance program
Company pension
RRSP match
 
Full job description
We are proud to offer:

Competitive Salary and incentives
Shift: Monday - Friday 09:00 - 17:00 and/or 10:00 - 18:00
3 weeks Vacation
A unique team spirit and culture: Family-Oriented!
RRSP/DPSP Plan
Continuing Education and Tuition Assistance
Comprehensive Health and Dental Benefits
Employee Referral Program
Company Overview

Over the last 70 years, Omcan has grown to become a leading supplier to the food service industry in Canada and the USA. Our success over these many years is directly attributed to our established relationships with all of our valued customers and through providing them with Diverse, Dependable and Proven products. Omcan continues to help our customers remain competitive. With associates in North America, and Asia, our global footprint continues to expand and we hold to the principal that customers benefit from the accessibility and familiarity of sales teams. In over 200,000 sq. ft. of warehouse space we stock over 6,500 quality food equipment and supplies for the food preparation market.

Check out this video to learn more about our culture!

https://www.youtube.com/watch?v=qXOxpyNloHg

Job Description

This position delivers timely and accurate customer service to clients in Canada and the United States by phone and email, including processing orders, providing product knowledge and availability, and resolving customer inquiries and issues. It maintains an ongoing relationship with selected customers and internal departments. It requires good judgement, confidentiality, and adherence to departmental and company policies and procedures.

Major Duties and Responsibilities:

Act as the first point of contact for customers, account managers, and product inquiries, including order placement and service-related concerns.
Ensure timely and accurate service to inquiries through email, phone, and chat.
Respond promptly and professionally across all communication platforms.
Research and negotiate product options with external vendors to meet customer needs.
Provide product pricing, availability, and shipping schedules within company guidelines.
Collaborate with sales representatives and warehouse staff to coordinate shipping, receiving, and logistics.
Enter orders in SAP Business One system.
Follow up internally regarding stock levels and back orders to ensure timely delivery.
Recommend additional or alternative products to optimize customer satisfaction.
Build and maintain positive customer relationships.
Ability to comprehend parts breakdowns on the website for restaurant equipment.
Maintain office supplies and perform general administrative tasks.
Bilingual French/English is required.
Other duties as assigned.
Minimum Qualifications and Skills:

Completion of post-secondary program or combination of education and experience
1-3 years of previous customer service experience
Display professionalism and pleasant phone demeanor
Exceptional communication skills with high sense of urgency
Highly attentive to detail with strong time management and organizational skills
Ability to read and analyze detailed invoices and spreadsheets
Communicate clearly and effectively across all levels of an organization
Must be comfortable using Microsoft Office, particularly Outlook
OMCAN appreciates all applicants for their interest, however, only those selected for an interview will be contacted.

OMCAN is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code

This is an office position - remote work is not available.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Company events
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
RRSP match
Tuition reimbursement
Vision care
Wellness program
Ability to commute/relocate:

Mississauga, ON L5L 4X5: reliably commute or plan to relocate before starting work (required)
Experience:

SAP: 1 year (preferred)
Call center/Data entry: 2 years (required)
Work Location: In person