Field / Service Operations Manager

Benefits
Pulled from the full job description
Vision care
Dental care
Life insurance
Company car
Extended health care
 
Full job description
Company Overview
Carr Industrial has provided diverse industrial process contracting services for over 25 years. We specialize in trade services, custom conveyor systems, and supplying baling and processing equipment, all while maintaining high standards of quality, safety, and customer satisfaction.

Position Overview

We are seeking a Field / service Operations Manager with a strong heavy trade background (Millwright, Heavy Equipment Technician, Industrial Mechanic, machining, etc.) who can both lead and step onto the tools when required.

This is not a desk-only role.

You will be responsible for:

Organizing manpower
Planning and managing field projects
Ensuring jobs are prepared and executed properly
Maintaining quality standards
Supporting technicians in the field
Driving accountability and efficiency
The right candidate can command respect from tradespeople because they’ve done the work themselves.

Key Responsibilities

Field & Project Management

Schedule and assign technicians
Plan job execution (tools, parts, scope clarity)
Conduct job kickoffs and closeouts
Ensure work meets safety and quality standards
Reduce call-backs and repeat issues
Technical Leadership

Provide on-site support when required
Troubleshoot mechanical, hydraulic, and electrical systems
Step onto the tools during peak demand or complex work
Mentor and develop technicians
Operational Oversight

Review job costing and labor efficiency
Monitor parts usage and inventory accuracy
Ensure billing packages are complete and submitted promptly
Improve organization of trucks, shop, and field prep
Continuous Improvement

Identify process gaps and inefficiencies
Implement practical, field-driven improvements
Maintain strong communication between office and field team
Qualifications

10+ years in a heavy trade (Millwright preferred)
Experience in industrial service or equipment installation
Strong troubleshooting ability (mechanical, hydraulic, basic electrical)
*

Comfortable using scheduling and reporting systems
Strong organizational skills
Able to balance leadership with hands-on work
Ideal Candidate Traits

Leads by example
Organized and proactive
Holds people accountable respectfully
Not afraid to make decisions
Strong communicator
Calm under pressure
Takes ownership of outcomes
Compensation

Competitive base salary (based on experience)
Performance-based bonus tied to:
Gross margin performance
Reduction in call-backs
Labor efficiency
Billing timeliness
Company vehicle
Benefits package
Job Types: Full-time, Permanent

Pay: $40.00-$55.00 per hour

Benefits:

Company car
Dental care
Extended health care
Life insurance
Vision care
Ability to commute/relocate:

Brantford, ON N3S 7X3: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you supervised a team of technicians or tradespeople? If yes, shortly describe your experience.
Experience:

heavy trade (Millwright preferred): 10 years (preferred)
Work Location: In person