Job Description
Front of House (FOH) Supervisor
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.
Responsibilities:
Why Is BP A Great Place To Work?
What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
Build relationships and give back to your local community
Boston Pizza Scholarship Program *
Leadership Training Programs, and access to dynamic mentorship programs and initiatives
A respectful culture and work environment where your feedback matters
Fantastic reward and recognition programs
What does a successful Front of House Supervisor look like?
Key Responsibilities:
Shift Leadership: Open/close the restaurant, ensure FOH readiness, run pre-shifts, and secure cash and premises
Team Management: Supervise staff, assign duties, provide feedback, support training, and handle team issues
Guest Experience: Resolve guest concerns promptly and maintain high service standards
Operations: Oversee POS accuracy, support service flow, and step in during peak times or staffing gaps
Inventory: Maintain FOH supplies, control waste, and ensure proper stock levels
Financials: Manage cash handling, tip pool, and ensure accurate reporting of sales and discounts
Health & Safety: Enforce cleanliness and food safety standards as per BPI and Alberta Health
Communication: Report daily performance, issues, and improvements to management
What We’re Looking For:
Strong leadership and communication skills
Ability to stay organized in a fast-paced environment
Focus on guest service, cleanliness, and team accountability
Qualifications:
2 years management experience in a franchise or corporate restaurant.
Boston Pizza FOH experience strongly preferred.
Pro-Serve, First Aid, and Food Safety certifications required.
Strong leadership, problem-solving, and communication skills.
Flexible to work evenings, weekends, and holidays.
