Customer Service Representative

Your role
We are looking for a Customer Service Representative to join our team, reporting to the Customer Service Manager. In this role, the Customer Service Representative will deliver dedicated support to direct and distributor customers, field sales teams, and internal departments. Responsibilities include providing pricing and delivery information, processing orders, and supporting all customer service activities across multiple industries. The ideal candidate works independently, demonstrates strong initiative, and proactively identifies opportunities to enhance the customer experience and add value.
Responsibilities:

Be a pro-active team member, always challenging convention and seeking a better way.
Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services. All responses (phone, email, chat, etc.) returned same day
Respond to customer calls and inquiries, process orders, provide quotes, etc. for assigned direct/distributor customers and support staff
Use of multiple tools, i.e., email, phone, various databases, etc., to perform the task
Support miscellaneous calls received through the department’s phone queue
Manage open order reports, expedite back-orders, provide updates to external and internal customers
Handle customer concerns and requests for Returned Goods Authorizations
Issue purchase orders via SAP to Atlas Copco product company and\or secondary suppliers based on sales order processing requirements
Support inquiries related to billing or services rendered; work with applicable departments to provide resolution to customer
Communicate with the company’s Application Center on customer orders and inquiries
Work in partnership on projects to aid continuous improvement and implement improvement programs (working practices, organizational change, business “excellence” or lean programs, other).
Support shipping and receiving activities
Additional duties could include purchase order entry and maintenance and EDI order support
All other duties as assigned by management
This position is a replacement role within Atlas Copco Canada Inc.

To succeed, you will need
Ability to communicate effectively across all levels of an organization.

3-5 years of experience in customer service

Experience working with a distribution business is a plus

SAP experience preferred

Intermediate/Advanced Microsoft Suite, in specific Microsoft Excel experience

Demonstrable data entry skills

Proficient in general use of navigating and using a computer

Excellent written and verbal communication skills with a focus on strong interpersonal skills

Attention to detail and timeliness with responses to inquiries, emails, phone calls, etc.

Ability to work independently and in a team environment

Prolonged periods of sitting at a desk and working at a computer

The expected compensation range for this position is $60,000–$63,000 per year. Final compensation may vary based on job-related knowledge, skills, and experience. If your qualifications differ from those listed above, the scope of work and final compensation may be adjusted accordingly.

In return, we offer
Ample opportunities for professional development & growth
Outstanding company benefits

Medical, Dental, and Vision benefits

100% company match towards retirement pension plan

15 days of Paid Time Off

Gym & Education Reimbursement

Much more!

Comprehensive Training Program

A Rewarding Company Culture

We thank all applicants for their interest. Only candidates selected to advance in the hiring process will be contacted.

Atlas Copco Canada Inc. may use internal AI-assisted tools during applicant screening. Applicant information is not shared with public AI tools. These tools support the hiring process; however, all hiring decisions are made by human reviewers.

Atlas Copco Canada Inc. is an equal opportunity employer and is committed to accommodating applicants throughout all stages of employment, including recruitment. Multiple interview formats are available. If you require accommodation during the interview process, please inform the recruiter. All accommodation requests will be handled confidentially.


Company: Atlas Copco Group

Functional area:
Customer Service

Location:
Canada

City:
Mississauga

On-site/remote:
Hybrid

Brand:
Atlas Copco

Company Name:
Atlas Copco Canada Inc.

Date of Posting:
April 1, 2026

Last day to apply:
June 2, 2026