Groups Reservations Administrator - NT

Groups Reservations Administrator - NT

What will it be like to work for Hilton ?
Work for a globally recognised, respected hospitality brand
Be part of a guest‑focused, service‑driven culture
Operate in a professional, fast‑paced, and collaborative environment
Uphold Hilton’s commitment to delivering exceptional guest experiences
Contribute to a brand that values teamwork, innovation and high standards
What will I be doing?
Administer all group bedroom bookings in line with group reservations procedures
Maximise room sales and revenue while managing availability and rates
Maintain high levels of customer service
Liaise with clients, including site inspections, sales calls and group check‑ins
Accurately input and maintain rates, segment codes, packages, and group details
Follow up on offers, options, cancellations, and declined business
Maintain up‑to‑date filing systems, contracts, and group correspondence
Ensure data security, credit compliance, and system accuracy
Support the GC&E Manager by tracking business trends and occupancy impacts
Work collaboratively within the team, assisting colleagues as required
What we’re looking for
As a Groups Administrator supporting Hilton‑branded hotels and vacation properties, you’ll play a key role in delivering smooth, professional service for our Guests while working collaboratively with internal teams. To be successful in this role, you will demonstrate:

Strong organisational and administrative skills with a high level of accuracy
A positive, customer‑focused attitude and effective communication skills
A genuine commitment to delivering a high standard of service
Confidence handling telephone and written enquiries
Strong computer skills and the ability to work across multiple systems
Professional presentation aligned with Hilton brand standards
The following would be advantageous:
Experience using hotel property management or reservations systems
Previous experience in a reservations, groups, or hotel administrative role
A qualification in business, hospitality, or a related discipline
What benefits will you receive?
Working at Hilton means being part of a globally recognised hospitality leader that values its Team Members. Benefits include:

A competitive salary and holiday entitlement
Access to exclusive Team Member travel rates across Hilton’s global portfolio
Discounts on Hilton products and services
Opportunities for learning, development, and career progression within a global organisation
We look forward to sharing more details about our full range of benefits during the recruitment process.