Cashier/Customer Service Representative/ Playground Attendant

Join Our Team at Happy Kingdom Dundas
Creating joyful memories for families and children every day!

Happy Kingdom is a fun-filled indoor soft-play playground designed for children and families to enjoy quality time together. Our mission is to provide a safe, engaging, and imaginative environment that promotes creativity, social interaction, and family bonding. In addition to our spacious playground, we also feature a vibrant amusement gaming and entertainment room catering to kids, youth, and families.

We are currently hiring for the following position: Customer Service Representative, Cashier, Playground Attendant

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.

Duties

Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service
Explain and enforce playground and safety rules; ensure all health and safety protocols are followed
Enforce waiver policies; assist guests in completing liability waivers
Utilize POS systems to process transactions accurately and efficiently
Assist customers with sales, providing product information and recommendations
Manage game card sales and redemption counter activities
Restock counters and maintain appropriate inventory levels
Maintain organized records of customer interactions and transactions
Demonstrate strong phone etiquette while addressing customer concerns or complaints
Maintain cleanliness throughout the facility, including the playground, gaming room, and shared spaces
Collaborate with team members to enhance the overall customer experience
Support cashiering duties as required during busy periods
Assist in taking and managing birthday party bookings, including party room setup and sanitation
Support birthday party coordination and service
Requirements

Proven experience in a customer service role is preferred
Strong communication skills, both verbal and written, are essential
Organizational skills to manage multiple tasks effectively
Ability to work in a fast-paced environment while maintaining attention to detail
High school diploma or equivalent required
Positive attitude, problem-solving abilities, and a team player mindset
Enjoy working with children and engaging with families
Familiarity with sales techniques is advantageous but not mandatory
Flexible availability, including evenings, weekends, and holidays
Commitment to stable or long-term full-time work
At Happy Kingdom, we’re more than just a playground—we’re a place where families create memories, where children’s imaginations run free, and where team members enjoy a supportive, lively work environment. If you're passionate about working with children and providing exceptional guest experiences, we’d love to hear from you!

Job Types: Full-time, Part-time, Permanent

Pay: From $17.60 per hour

Expected hours: 10 – 40 per week

Benefits:

On-site parking
Store discount
Work Location: In person