Customer service supervisor

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West Coast

25 km


Remote

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jobs in West Coast
75+ jobs

Customer Service Supervisor
Maruia Hot Springs Ltd
West Coast
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Customer Service Supervisor required at Maruia Hot Springs. This full-time role ($30–$34/hr) involves supervising front desk operations, supporting a small team, and delivering excellent guest service in a remote environment. Applicants should have hospitality experience, strong computer skills, and the ability to work independently. Barista experience preferred. A tertiary qualification is preferred. Must be willing to live and work in a remote location. Accommodation options available.


Guest Services Supervisor – Maruia Hot Springs (Live & Work Remotely)

Maruia Hot Springs is a remote, nature-based wellness destination on the West Coast. We are seeking a capable and adaptable Guest Services Supervisor to support daily front-of-house operations and lead a small team in delivering exceptional guest experiences.

This is a hands-on role combining guest service, team support, and operational systems management in a unique off-grid environment.

Key responsibilities:

Supervising front desk operations and guest services
Leading shifts and supporting a small team
Managing guest enquiries, bookings, and service delivery
Operating booking systems, POS, and administrative processes
Supporting reporting, systems, and workflow improvements
Preparing beverages including coffee as required
Maintaining high service standards in a remote setting
Skills & experience:

Relevant experience in customer service, hospitality, or operational environments
Demonstrated team leadership or supervisory capability
Strong computer skills and ability to learn systems quickly
Ability to work independently and problem-solve
Barista experience preferred
Qualifications:

A tertiary qualification (any discipline) is preferred, particularly where supported by relevant experience
The role requires:

Willingness to live and work in a remote location
Availability to work weekends
Adaptability to a hands-on, team-based environment
Additional information:

Experience working in remote or rural environments is highly valued
Applicants currently based in New Zealand with relevant local experience are encouraged to apply
What we offer:

$30–$34 per hour (depending on experience)
Full-time, permanent role (minimum 30 hours per week)
Onsite accommodation available
A supportive team and unique lifestyle environment
Applicants must be legally entitled to work in New Zealand or meet the requirements for an Accredited Employer Work Visa.