Job Description
We are a highly regarded, New Zealand-owned technology consulting company helping leading organisations across Aotearoa to deliver smart, pragmatic, innovative, and impactful digital solutions.
About this role | Mō tēnei tūranga mahi
You will be the Technical Engagement Lead for one of our most significant customer accounts — the person who keeps multiple concurrent streams of work moving forward, coherently and without friction.
This role sits alongside the architects and technical leads assigned to the account, not above them. Where they own the design and delivery of their workstreams, you provide the connective tissue across all of them: technical oversight, dependency management, release coordination, and the kind of operational rigour that turns a collection of parallel projects into a coherent programme.
As someone who is no stranger to customer interactions, and someone with a strong technical background in bespoke software design and development, you’ll be a thought leader for how our solutions and teams can improve. You will be a trusted advisor to the customer – you will understand their strategic priorities, maintain their confidence in the programme, and give them the visibility they need to make good decisions. You will also build strong relationships with the customer's key stakeholders to gain an ongoing understanding of their strategy, what is important to them, and how they work
In any given week, you’ll wear many hats. Relationship builder, architect, problem solver, technical guru, trusted advisor, and strategist. These are just some of the key qualities that come together for what we call a Technical Engagement Lead. Although the role does not have line management responsibilities, team interactions will be a regular activity.
Key Responsibilities
Provide technical oversight across multiple concurrent delivery streams on a single customer account — maintaining visibility of progress, risks, dependencies, and quality across all workstreams.
Act as the coordination layer between architects, technical leads, and the service management/support team — ensuring decisions flow, blockers surface early, and work is unblocked quickly.
Own and continuously improve the release management process for the account: identify cross-stream dependencies, flag conflicts, sequence releases, and coordinate go/no-go decisions with technical and business stakeholders.
Skills and experience | Ngā pūkenga me ngā wheako
To succeed in this role, you will have:
A strong technical background in software delivery — previously a Technical Lead, Lead Developer, or Software Architect in a bespoke software development environment – specifically in Azure - with enough depth to earn the respect of engineering teams
Solid hands-on experience with the Microsoft Azure ecosystem and Azure-hosted web application environments.
Strong interpersonal skills, with significant customer-facing experience.
Able to build trust with engineers, architects, and customer executives alike, and maintain relationships under pressure
An exceptional ability to communicate and foster positive business relationships
A demonstrable track record of improving delivery speed and operational resilience — not just reporting on metrics, but actively changing how teams work
Ideally, previous experience in customer success roles
Be Auckland-based
About us | Mō mātou
We have 30 years of experience as a New Zealand-owned technology consultancy. We take pride in our multicultural and diverse team of circa 300 skilled professionals. Our offices are in Auckland, Tauranga, Wellington, and Christchurch.
Working with customers in both the public and private sectors, we strive to deliver innovative solutions and enable smarter outcomes. Our company attracts some of the brightest minds in the industry, as we foster a culture of excellence and continuous learning.
Our values are:
Our people are our greatest asset.
We conduct business ethically.
Invention, imagination and creativity are the foundation for growth.
We work with positive energy, enjoyment, humour and work/life balance.
Excellence is our passion and we deliver what we promise – or more!
We strive to take a pragmatic approach to all of our activities
We value and appreciate our natural environment and seek to play our part to maintain it
Benefits of working at Theta | Ngā hua ka puta i te mahi ki Theta
Theta offers a family friendly work environment with flexible work hours where practical; especially relevant for caregivers.
We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment.
Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!
We currently provide the following benefits to ensure your professional development and personal wellbeing:
Professional growth and learning opportunities
A competitive salary (commensurate with experience)
Hybrid working model (from a minimum of 2 days in the office)
Fully subsidised medical insurance for employees
Heavily discounted medical insurance for immediate family of employees
Enhanced parental leave payment – salary top-ups plus return-to-work incentive
Volunteer days
Internal Referral Incentive
Staff Assistance Programme
Annual Flu injections
Sick leave from your first day on board
Remote working options where practical and mutually agreed
Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
We are also an accredited employer with INZ
Apply now | Tono ināianei
Ready to take your career to the next level?
Please note: We are only accepting applications from those already residing in Auckland with the relevant visas.
All potential employees will be required to consent to a Ministry of Justice criminal record check.
