Reservation agent

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Reservations Agent
MOVENPICK
Auckland City, Auckland
Liaise with internal departments (Sales, Revenue, Front Office) to ensure seamless execution of reservations, reception duties, and group movements. This role is responsible for managing a high volume…
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Casual Programme Assistant - Pukekohe/ Ramarama/ Drury
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Customer Service Representative - Westfield Newmarket
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Health Care Assistant, Hospital in the Home
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Farro Ambassador - Full Time - Smales Farm
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Customer Specialist - 125 Queen Street and Waiheke
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Shore Services Assistant (Permanent Part-time)
Fullers360
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Visa sponsorship
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MOVENPICK
Company Description

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.


Job Description

We are seeking an experienced Reservations Agent to join the team at Mövenpick Hotel Auckland. This role is responsible for managing a high volume of reservations and guest enquiries, requiring strong attention to detail, prior experience in hotel systems, and the ability to work efficiently in a fast-paced environment.

Accurately process and manage individual and group reservations using Opera Cloud and RESAWEB, ensuring all booking details meet brand and operational standards
Respond to guest enquiries in person, via phone, and email, providing accurate information and exceptional service throughout their stay
Liaise with internal departments (Sales, Revenue, Front Office) to ensure seamless execution of reservations, reception duties, and group movements
Coordinate and manage corporate and group bookings, including quoting, contracting, rooming lists, and amendments within agreed timelines
Maintain and audit guest profiles, including merging duplicate records and ensuring data integrity for FIT and corporate clients
Handle guest issues and complaints professionally, escalating when required to ensure a positive guest experience
Actively identify upselling opportunities and maximise revenue through rate optimisation and room category upgrades
Answer, connect, and transfer incoming calls in line with brand standards, ensuring efficient communication across departments
Manage high-volume email and phone enquiries with a strong focus on response time and accuracy
Process weekly commission reports and reconcile discrepancies in line with finance procedures
Support revenue strategies by adhering to pricing guidelines and inventory controls

Qualifications
Minimum 2 year experience in hotel reservations within a 4–5 star hotel environment
Experience managing group and corporate bookings, including quoting, contracting, and coordination
A relevant tertiary qualification in Hospitality, Hotel Management, or Accommodation Management is preferred
Strong working knowledge of Opera Cloud PMS and reservation platforms such as RESAWEB (or equivalent CRS)
High level of proficiency in Microsoft Office, particularly Excel and Outlook
Exceptional attention to detail with the ability to manage competing priorities in a fast-paced environment
Excellent written and verbal communication skills, with a professional and confident phone manner
Flexibility to work on a rotating roster, including weekends and public holidays as required
This is a Full Time Position, 40 hours per week, $27.68 per hour, plus incredible Global Benefits


Additional Information
Staff & Friends/Family rates at Accor hotels worldwide
Opportunities for further development and worldwide career progression
Diverse and inclusive work culture
EAP Services + Flexible Rosters
Supportive & Inclusive Leadership + Collaborative & Respectful Management
Free meal at work + Anniversary Stay (Every year)