Operations Representative

Job Description

What is the opportunity?

As an Operations Representative, you will be responsible for opening the Center daily at 6:00 AM. Preparing of client, and branch cash orders for deliveries while adhering to custody policies, with strong attention to detail in a high-volume capacity. Completing additional administrative tasks. This role is not sales oriented.

**Please note: Operational Hours for this Centre are 6:00am - 5:00pm CST.

What will you do?

Responsible for opening the Center daily at 6:00am M-F
Process client and branch cash, foreign currency, and precious metals orders
Monitor, review, and respond to all incoming email messages in our shared generic email address for cash orders
First point of reference for discrepancies and client issues
Support management in daily operational issues
Delivers consistent service to ensure KPI/SLA for each department are met
Reporting, verification and documentation of work processes and outputs for completeness and accuracy and takes appropriate steps to correct as required
Actively participates in weekly service routines and seeks out learning opportunities to improve their individual contribution to the team’s results
Exercises due diligence in following operational risk policies, procedures, standards and guidelines, always adhering to custody and audit requirements
Takes initiative to participate and develop skills and capabilities through Development Plan activities and career planning discussions
What do you need to succeed?

Must Have

Reliability and strong punctuality
Ability to work on tight timelines and high volumes of work in production environment
Strong attention to detail
Team oriented mindset
Cash handling experience
Experience with computer software (ie. Microsoft, Excel, Outlook, etc.)
Ability to lift up to 50lbs
Nice to Have

Similar experience to key responsibilities
Achievement motivation
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details

Address:

MANITOBA CASH SERVICES CENTRE, 195 FORT ST:WINNIPEG
City:

Winnipeg
Country:

Canada
Work hours/week:

37.5
Employment Type:

Full time
Platform:

TECHNOLOGY AND OPERATIONS
Job Type:

Regular
Pay Type:

Salaried
Posted Date:

2026-04-06
Application Deadline:

2026-04-22
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.