Operations Manager Montreal

The Operations Manager is responsible for overseeing and leading the day-to-day operations of local Guest Services, Housekeeping, and Maintenance teams. This role ensures that all suites consistently meet or exceed Premiere Suites brand standards, proactively anticipates and resolves guest service and maintenance issues, and supports seamless guest experiences.

The Operations Manager also coordinates suite setups, move-outs, rejuvenation projects, oversees inventory of furniture/linens/guest amenities, and executes assigned Guest Services Manager (GSM) responsibilities as required by territory size and operational needs.

Key Responsibilities:

Operational Leadership & Guest Experience

Provide strategic leadership and day-to-day oversight of local Guest Services, Housekeeping, and Maintenance operations to ensure all suites consistently meet or exceed Premiere Suites brand standards.

Analyze daily arrival, departure, vacant suite, and pending case reports to align staffing levels, operational priorities, and resource allocation.

Proactively anticipate and resolve guest service, quality, and maintenance concerns to support seamless guest experiences.

Continuously assess operational workflows and procedures to drive efficiency, service excellence, and team effectiveness.

Guest Services Manager Coverage & Inspections

Execute assigned Guest Services Manager (GSM) responsibilities based on territory size and operational needs, typically covering a portion of the portfolio on an ongoing basis.

Provide GSM coverage during illness, vacation, or staffing gaps to ensure service continuity.

Conduct and review departure inspections, vacant suite inspections, annual inspections, clean-out inspections, and housekeeping spot checks to confirm standards are met.

Assess damages identified through inspections and team reporting; coordinate estimates, determine security deposit retention where applicable, and flag Accounting for required deposit releases.

Maintenance & Housekeeping Oversight

Oversee housekeeping and pet sanitation scheduling, adjusting weekly plans in response to arrivals, departures, and operational demands.

Follow up on maintenance issues in vacant suites, coordinating repairs with internal teams, vendors, and trades as required.

Monitor housekeeping labour costs, productivity, and mileage to ensure operational efficiency and budget adherence.

Suite, Inventory & Project Management

Manage and track inventory of furniture, linens, amenities, and small wares, ensuring appropriate stock levels and tracking.

Lead new suite setup projects by coordinating furnishings, scheduling technicians and trades, and managing timelines to meet launch targets.

Oversee suite move-outs, ensuring accurate documentation, inventory reconciliation, and appropriate storage or disposal of assets.

Execute suite rejuvenation projects, coordinating furniture replacements, repairs, and visual updates as needed to maintain brand standards.

Team Leadership & Administration

Approve timesheets, mileage claims, and company credit card expenses in accordance with company policies.

Hire, onboard, train, and support Guest Services Managers and Housekeeping team members, fostering a culture of accountability, professionalism, and service excellence.

Conduct regular one-on-one performance check-ins, proactively addressing performance issues and development needs.

Lead weekly local operations meetings and quarterly housekeeping meetings to review reports, service metrics, maintenance cases, and operational updates.

Prepare and submit required operational reports, including project tracking, inspections, move-outs, suite refreshes, and Matterport updates.

Ensure compliance with local ordinances, fire safety regulations, and provincial health and safety requirements.

Support additional projects and perform other related duties as assigned

Be available for on call duties on occasion