Job Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Job Overview:
The Demo & Training – Solutions, Oceania is responsible for commissioning, training and presales workflow guidance on Ross Video Live Production Solutions, integrating them into client sites throughout the region. The position requires advanced knowledge on live production systems, including Production Switchers, Graphics, and Routing.
This front-line individual is responsible for managing customer expectations, completing required documentation, providing end user technical & operational training and ensuring that the solution performs as specified. The individual collaborates closely with the Sales and Technical Services Teams to deliver the Ross Superior Customer Experience.
What the job is all about:
Demonstrations
Perform on-site, off-site, online/remote customer demonstrations and tradeshow events
Responsible for maintaining the operational and technical integrity of demo and training experiences and providing solutions for improvements
Set up, prepare, and test equipment before demos, roadshows and tradeshows
Advise Sales and Marketing Product Management (MPM) on industry trends and customer feedback
Maintain advanced knowledge and skill sets of Ross Video’s solutions, which contain product lines including Production Switchers, Character Generation & Graphics, Routing, Signal Processing, Camera motion systems, Video Servers, and Production Workflow tools
Create demonstration techniques and materials for internal use
Training
Perform on-site, and online customer trainings
Provide product and solutions training to other Ross colleagues and Business Partners
Maintain training equipment, assist with set-up and prepare equipment prior to training sessions
Maintain the integrity of the training experience and provides feedback and input
Maintain knowledge of Ross Solutions and Products, train on multiple platforms, and assist in workflow implementation cross products
Commissioning
Perform onsite software installation and upgrades, commissioning multiple product lines
Encompasses troubleshooting technical and system issues at customer facilities, providing comprehensive customer and technical support, and maintaining thorough documentation, such as daily reports
Maintain advanced knowledge in relevant product lines, provide customer feedback to Sales, Management, and Product teams.
Technical Support
Assist the Technical Support team to research, diagnose, and resolve customer issues, as required.
Project Coordination
Be the client-facing contact for the delivery of Ross Video’s solutions, understanding client needs, supporting user requirements creation, and facilitating communication between Ross Video and the client
Be the bridge between Sales Team and the project, ensuring SOW changes and its associated impact are understood and implemented seamlessly
Deliver projects to customers through to handover
Guide project activities and communicate outcomes effectively
Ensures the Sales, Marketing and Service Delivery of our Solutions follows the Ross Video Code of Ethics
Who you are:
Minimum 5 years of combined experience in Broadcast engineering, operations, systems application, product specialisation, or related fields
Experience in project coordination
Proven track record and technical expertise in customer-facing environments
Understanding of live production operations and workflows and has strong knowledge of industry-standards
Experience with common Live Production products, including Television graphics systems, video servers, production switchers, routers, and device control protocols
Ability to clearly communicate and present ideas to various audiences with proficiency in Word, Excel, PowerPoint, and project management tools, even in highly stressful situations
Well-organized, very details oriented, positive, determined, and able to work on multiple projects simultaneously
Must be able to work with a team as well as independently
Skilled at navigating uncertainty and learning swiftly
Bonus points if you have the following:
Existing knowledge and use of Ross Video products
Other:
Holds a valid passport as required to travel up to 60% of time for industry trade shows and Sales Meetings as required
Valid Driver’s License & a clear driving record
Work from home office, with high volume travel as required
Preferred Location: Sydney, Australia
What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, ****** orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at recruitment@rossvideo.com, and we will make all reasonable efforts to accommodate your request.
