Client Director - Corporate

Description
The Role

The Client Director will be responsible for the achievement of corporate budget and growth targets and servicing clients at a senior level. The primary duties include the following:

Implement and review client service delivery including holistic discussions on risk and retention strategies as well as multiple tier client contact for all qualifying accounts

Obtain formal client feedback annually for all qualifying accounts

Leverage best practice from across WTW to deploy within the team

Represent the voice of the client both internally and within the teams when decisions are made regarding process, approach and future strategy

Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan

Pro-actively meet the annual new business target

Involvement in selected new business exercises and major projects

Generation and participation in new business opportunities that contribute to the continued growth of the team

Maintain and develop a strong relationship with insurers

Apply WTW Client Service protocols and compliance procedures
Qualifications
The Requirements

Level 5 Qualifications

Preferably degree qualified

Extensive Insurance broking and or industry experience

Proven technical skills in coverage and wording review

Excellent understanding and technical proficiency of claims management processes

Experience with the placement and servicing of complex and multinational clients

You will have attained all regulatory licenses, permissions and technical or other requirements applicable under local legislation


Why Join WTW?


WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

Additional paid annual leave

Life, Income Protection and Trauma insurance

Annual bonus

Company paid salary continuance insurance

Hybrid working

Networks (Gender, Wellbeing, Pride)

Career Growth – internal opportunities and development programs


At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.


We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and ****** orientation. We welcome applications from people from all backgrounds.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.