4476 - Agent de Recouvrement en Centre D'Appel (work from home)

Veuillez noter que nous sommes un service d’aide à l’emploi gratuit; et non l'employeur, pour accompagner les personnes en situation de handicap physiques et/ou sensorielles (ex : personne à mobilité réduite, diabète, problème de vision/d’ouïe/cardiaque, hernie discale, etc.) à s’intégrer ou se réintégrer sur le marché du travail.

Pour être admissible à rencontrer un de nos conseillers en emploi, vous devez rencontrer les critères suivants :

- Habiter l’île de Montréal
- Être bénéficiaire de l’assurance emploi, de l’aide social, avoir un faible revenu ou être sans revenus
- Avoir 16 ans et plus

Titre de l’offre: Agent de Recouvrement en Centre D'Appel (work from home)

Entreprise: Total Credit Recovery Limited

Vivre avec un handicap ou une limitation fonctionnelle ou sensorielle (Ex: mobilité réduite, mal entendant, non-voyant, grave maux de dos, ou diabète )

Sommaire de l'emploi

17.00 to 25.00 $ per hour according to experience
40.00 h - Full time
Permanent ,Telecommuting job
Day ,Evening ,Weekend
Position Overview
If you're professional, dynamic, hardworking, and bilingual with excellent verbal and written communication skills in French, we're looking for you! (And a little competitive spirit doesn't hurt either!)
We're looking for people to work at TCR as a Debt Counselor. In this position, you will provide debt collection services for a variety of clients and portfolios, helping Canadians rebuild their credit. Please note that while this is a work-from-home/remote position, you must live within a reasonable commuting distance of the TCR office in Laval, QC, to pick up and return assigned equipment during your employment.

Responsibilities
•Contact consumers by telephone to negotiate payments on delinquent accounts

Assist clients by proposing solutions to meet financial goals such as debt management
Analyze and assess the consumer's financial situation, credit, and repayment capacity
Perform initial screening using online tools and in-house systems
Follow regulations and guidelines according to provincial and federal laws and client-specific guidelines
Negotiate professionally and respectfully with the consumer and explore sources of funds to determine the best possible arrangement
Complete credit and loan disclosures
Document the details of each call clearly and concisely
Request statements on delinquent accounts and refer irreconcilable accounts for legal action
Review and update credit and loan files
Other duties as assigned
Requirements

Experience in a call center environment is an asset
Good communication skills - both verbal and written
Good listening skills
Good negotiation skills
A compassionate and empathetic approach
Ability to maintain an objective/non-judgmental stance even when speaking with customers in emotional/difficult situations
Good computer and office software skills
Ability to achieve performance goals
Ability to work rotating shifts (evenings and/or weekends) What we offer:
Competitive salary
Opportunities to advance to mid-level, senior, and supervisory positions and beyond.
Opportunities to earn commission or bonuses
Paid training
Collaborative and supportive work environment
Company Overview
Founded in 1980, Total Credit Recovery is Canada's leading and largest debt collection agency, representing some of the largest banks, credit card companies, cell phone providers, and government institutions. Our mission is to be the model of integrity, innovation, and excellence in service delivery in the Canadian accounts receivable management industry. We currently have four offices across Canada and over 300 active employees. TCR prioritizes regulatory compliance, auditing, and controls. We have comprehensive biometric security systems, are ISO 27001 and PCI-DSS 3 certified, and are a federally registered Level B secure facility.

Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities and fostering an inclusive, equitable, and accessible environment. We welcome applications from individuals representing the diversity of our community. Please inform us if you require accommodation at any time during the recruitment process.

Asset:
Experience as:
Collection Agent Accounts
Receivable Manager
Inbound Call Center Agent
Call Center Agent
Customer Service Representative (CSR)
Debt Collection Specialist

To learn more about this and other employment opportunities at Total Credit Recovery Limited, please visit our website: https://www.tcr.ca/en

AIM CROIT n’est pas l’employeur - nous sommes un OBNL qui aide les personnes ayant des limitations physiques ou sensorielles à trouver un emploi.
Exemples : mobilité réduite, malentendants, non-voyants, douleurs chroniques au dos ou diabète.

Si vous désirez vous faire soutenir dans votre recherche d’emploi, n’hésitez pas à postuler ou nous contacter au 514-744-2944.

Type d'emploi : Temps plein, Temps partiel

Rémunération : 17,00$ à 25,00$ par heure

Question(s) de présélection:

Si oui, quel est votre handicap?
Avez-vous un handicap ou une limitation fonctionnelle chronique (Ex: mobilité réduite, mal entendant, non-voyant, grave maux de dos, ou diabète) ?
Lieu du poste : Télétravail