Accounts Receivables / Collections

Catholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is currently hiring an experienced Accounts Receivables / Collections professional to join our team at our corporate office, located in Markham. This full-time position is available due to an upcoming retirement and provides the right candidate an opportunity to work with a long-standing and full-service bereavement industry leader. Reporting to the Director, Finance & Accounting and working closely with the finance team, the position is primarily responsible for tracking, managing and processing customer pre-authorized payment plans and managing customer accounts to full payment.

Job Responsibilities:

The candidate will be responsible to enter and set up new customer Sales Contracts on monthly Pre-Authorized Payment plan (PAPP) for credit card and cheque options, post payments to customer’s accounts on a monthly basis and ensure monthly transmission payments are accurately allocated to each customers’ accounts; process any changes to PAPP for existing customer payment schedules; follow up with customers by telephone and/or email to advise of missed or declined monthly payments, as required; update customer credit card information and ensure credit card information is updated, as required; respond to customer inquiries by providing Payment History Reports, contract balance and any changes to payment frequency or payment amount; review monthly Accounts Receivable List for delinquent accounts and seek resolution by working collaboratively with Cemetery staff to send out letters, statements and History Reports to families; process Internal Billings for all cancelled, upgraded or returned Sales contracts in Nexus or HMIS; assist with Annual Audit requests for sales contracts, payments and other inquiries; provide administrative backup for Nexus help desk, as needed; provide back-up for accounting department with other administrative duties, accounts payable and special projects, as required; support CCFS with special event days as required.

Job Requirements, Knowledge & Skills:

The ideal candidate will have a Post Secondary Education (or equivalent job-related experience) and basic Accounting knowledge with 5+ years of previous job-related experience required. Bereavement sector knowledge an asset. The required competencies include: ability to work independently and as part of a team; customer service oriented and effective problem-solving skills; strong interpersonal in both verbal and written communication skills; exceptional attention to detail and consistently high level of accuracy when performing administrative tasks; ability to use and learn various technological applications (Microsoft Office (Excel) competencies); organizational skills, ability to manage multiple tasks simultaneously and work well under pressure. A clear Police Clearance Record is required.

This position is scheduled for a five-day work week, from Monday to Friday with onsite core working hours from 8:30am to 4:30pm.

Employee Benefits:

As an employer we offer we offer a competitive salary with performance-based incentive programs, full benefit package, employer matched pension plan and on the job training:

competitive salary and annual incentives
extensive benefit package, 100% paid by employer
employee assistance programs
employer matched pension plan program
employee recognition programs
a great work environment
Interested candidates who share our vision to provide compassionate care for a broad spectrum of bereavement services and are looking for a unique and mutually rewarding employment experience are invited to submit their resume in confidence to resume@cc-fs.ca. For further information on this position and our recruitment process, please refer to our website at catholic-cemeteries.com

Job Types: Full-time, Permanent

Pay: $55,000.00-$58,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Education:

DCS / DEC (required)
Experience:

Bereavement: 1 year (preferred)
Accounts Receivable: 5 years (required)
Work Location: In person