Customer Care Specialist

Job Title: Customer Care Specialist
Duration: 4–6 month contract
Pay Rate: $18/hr
Location: Onsite – 5 days/week - 230 NW 24th St, Miami, FL 33127
Interview: 1 & Done – 30-minute interview

Must-Haves:
• 2+ years of experience as a Customer Service Representative
• Experience using Gorgias, Zendesk, or another CRM platform
• Experience with Microsoft Suite (Word, Excel, Outlook)
• Ability to thrive in a fast-moving, high-volume environment
• Excellent interpersonal, oral, and written communication skills
• Self-starter with a “go-getter” attitude
• Comfortable using personal device with Windows 11 Pro (or equivalent “Pro” version)

Plusses:
• Bilingual in Spanish
• SAP experience

Day-to-Day:
• Respond to customer inquiries primarily via email initially, then transition heavily to phone support
• Provide customer support through email, phone, live chat, and website channels
• Answer questions related to products, orders, shipping, and returns
• Accurately document customer interactions and feedback in CRM systems
• Work cross-functionally with internal teams while upholding company policies
• Maintain a professional, customer-first approach in all interactions
• Learn and adapt quickly while supporting and encouraging team members

Job Description:

Insight Global is seeking a Customer Care Specialist for a top apparel client. This individual will play a key role in delivering an exceptional customer experience across multiple support channels, including email, phone, and live chat. The ideal candidate is proactive, tech-savvy, and thrives in a fast-paced environment while maintaining professionalism and attention to detail. This role offers hands-on experience with well-known customer service platforms, cross-functional collaboration, and the opportunity to grow within a dynamic customer care team.

Pay: $18.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person