Domestic BPO Telecaller – Hindi/Marathi Voice Process – in

Houston Skilled Consultancy is actively hiring Domestic BPO Telecallers for its Hindi and Marathi voice process. This is an excellent opportunity for individuals with strong communication skills who are looking to start or grow their career in the customer service industry. The role primarily involves handling inbound and outbound calls to assist customers, address queries, and ensure a high-quality customer experience.
Key Responsibilities
• *

Make outbound calls to prospective customers and handle inbound inquiries.
• *

Explain products/services clearly and persuasively in Hindi or Marathi.
• *

Maintain accurate records of customer interactions in the CRM system.
• *

Resolve customer complaints or escalate issues to the concerned department.
• *

Meet daily/weekly calling targets and achieve assigned performance metrics.
• *

Follow up with customers to ensure satisfaction and issue resolution.
• *

Maintain a courteous and professional tone at all times.
• Required Skills and Qualifications
• *

Excellent verbal communication skills in Hindi and/or Marathi.
• *

Basic understanding of customer service practices.
• *

Ability to handle rejection and remain positive.
• *

Comfortable with call center environment and targets.
• *

Minimum qualification: 10th Pass / 12th Pass / Graduate in any stream.
• Experience
• *

0–2 years of experience in a BPO, telecalling, or customer service role.
• *

Freshers with good communication skills are also encouraged to apply.
• Working Hours
• *

Day Shifts Only
• *

Rotational weekly offs
• *

6 working days a week
• *

Fixed working hours (9:30 AM – 6:30 PM)
• Knowledge, Skills, and Abilities
• *

Strong listening and problem-solving skills.
• *

Ability to work under pressure in a fast-paced environment.
• *

Familiarity with basic computer operations (MS Office, CRM tools).
• *

A friendly, approachable, and professional demeanor.
• *

Goal-oriented with the ability to meet sales or service targets.
• Benefits
• *

Fixed monthly salary with performance-based incentives.
• *

On-the-job training provided for freshers.
• *

Supportive and professional work environment.
• *

Opportunity to grow within the domestic BPO industry.
• *

Attendance bonuses and referral benefits.
• *

Convenient location within Pune city.