Manager of Paralegal Services

Job Overview:
Position Summary

We are seeking a dynamic Manager of Paralegal Services to lead the paralegal functions within the Legal Department of our retail insurance agency. This pivotal role encompasses managing daily legal operations, supervising a talented paralegal team, and ensuring the effective execution of legal processes related to contracts, regulatory compliance, licensing, claims support, and corporate governance.

The successful candidate will collaborate closely with Legal leadership and cross-functional stakeholders, including Compliance, HR, Risk Management, Finance, and Operations. This partnership will help drive the agency's business goals while ensuring compliance and minimizing risk. Strong leadership skills, exceptional organizational abilities, and sound judgment are essential for handling sensitive legal and business matters.
Key Responsibilities
Leadership & Team Management
• Lead, mentor, and supervise a skilled paralegal team, providing guidance, training, and constructive performance feedback.
• Assign and prioritize workloads to ensure timely and accurate completion of legal deliverables.
• Establish and maintain comprehensive standard operating procedures and best practices for paralegal functions.
• Support staffing needs, onboarding, and the continued professional development of the paralegal team.
Legal Support & Documentation Oversight
• Oversee the drafting, review, and revision of essential legal documents, including NDAs, vendor agreements, broker agreements, client service agreements, and corporate resolutions.
• Ensure consistency and quality control across all legal documents and templates.
• Manage and maintain corporate governance records, entity registrations, annual reports, and related filings.
• Review escalated legal matters requiring advanced analysis or judgment before submission to Legal leadership.
Regulatory & Compliance Management
• Lead legal research related to insurance regulations, state licensing laws, and compliance requirements.
• Monitor and effectively communicate significant regulatory changes to Legal and Compliance leadership.
• Oversee agency licensing, renewals, and appointment filings across multiple jurisdictions.
• Collaborate with Compliance on audits, regulatory exams, and continuous process improvement initiatives.
Claims, Disputes & Risk Support
• Manage documentation related to E&O claims, subpoenas, litigation holds, and carrier inquiries.
• Ensure accurate tracking of deadlines, legal correspondence, and regulatory notices.
• Act as a point of escalation for complex claims or dispute-related matters.
Contract Lifecycle Management
• Oversee the contract intake and review process to ensure compliance with legal review standards and approval workflows.
• Manage contract tracking, execution, and archival through contract management systems and electronic signature tools.
• Ensure records are comprehensive, audit-ready, and aligned with compliance requirements.
Administrative & Strategic Support
• Prepare executive-level reports, summaries, and metrics related to Legal operations.
• Assist Legal leadership with planning, budgeting input, and departmental initiatives.
• Contribute to the development of training materials related to compliance, legal best practices, and risk mitigation.
• Engage in cross-functional projects that impact legal, compliance, or operational outcomes.
Qualifications
Required
• Bachelor's degree or equivalent experience is required.
• Paralegal certification from an accredited program is preferred.
• 5-8 years of progressive paralegal experience, preferably in insurance, financial services, corporate law, or a highly regulated industry.
• Experience in leading, mentoring, or supervising staff.
• Strong knowledge of legal terminology, contract management, regulatory compliance, and corporate governance.
• Advanced organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft 365 and experience with contract management or document management systems.
Preferred
• Experience in a retail insurance agency or insurance carrier environment.
• Knowledge of state insurance licensing and producer or agency appointment processes.
• Experience supporting legal functions related to risk management, claims, and regulatory compliance.
• Exposure to multi-state or multi-entity organizational structures.
Competencies
• Leadership & Coaching: Develops strong teams and fosters talent.
• Professional Communication: Clearly communicates with legal, executive, and operational stakeholders.
• Confidentiality & Integrity: Manages sensitive and confidential information with discretion.
• Problem-Solving: Proactively anticipates issues and delivers practical, compliant solutions.
• Time & Project Management: Effectively handles workload, priorities, and deadlines.
• Analytical Thinking: Demonstrates strong legal research abilities and attention to detail.
• Collaboration: Works efficiently across departments and with external partners.

Salary Range

The expected salary range for this position is $100,000 - $120,000 per year, commensurate with experience, skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.