End User Support Specialist I

Job Description
• Provide network infrastructure, hardware, software, and enterprise services for offices to run their business.
• Administer network and database management, device management, and processes.
• Offer technical support for hardware and software for both internal and external clients.
• Travel via car as required.

Qualifications
• Foundational troubleshooting skills for hardware, software, and operating system issues in a Windows environment.
• Working knowledge of desktop and laptop hardware, peripherals, and basic workstation setup.
• Experience using ticketing systems to document, track, and resolve incidents and service requests (ServiceNow preferred).
• Ability to provide remote desktop support using approved tools (e.g., Bomgar or similar).
• Basic familiarity with Active Directory functions such as password resets and account lookups.
• Introductory exposure to device management tools (e.g., Intune, SCCM) preferred.
• Strong customer service skills with the ability to communicate technical information to non-technical users clearly and professionally.
• Ability to interact effectively with users at all levels of the organization.
• Clear and accurate written communication for ticket updates, documentation, and status notes.
• Ability to remain calm, professional, and solution-focused in high-pressure or time-sensitive situations.
• Up to 2 years of experience in an IT desktop or end-user support role preferred.

Why Is This a Great Opportunity
• Provide network infrastructure, hardware, software, and enterprise services for offices to run their business.
• Administer network and database management, device management, and processes.
• Offer technical support for hardware and software for both internal and external clients.
• Travel via car as required.

Salary Type : Hourly

Salary Min : $ 28

Salary Max : $ 28

Currency Type : USD