Research Operations Manager

Job Title: Research Operations Manager

Location: Los Angeles, California (Remote)

Job Summary: Our team is on the lookout for a dynamic Research Operations Manager who will drive innovation using Gen AI tools across the Scaled Ops Pod. We are committed to leveraging groundbreaking technology to transform survey programming and qualitative research, providing extraordinary insights that power decision-making within the organization.

Responsibilities
• Utilize GenAI tools such as Claude and Cursor AI to meticulously program quantitative research surveys and ensure the highest quality of data.
• Develop workflows for survey programming, quality checks, localization, and member experience management across research projects.
• Offer support for survey-related ad hoc tasks within the Scaled Ops project framework, fostering collaboration with third-party vendors for focus groups and reporting requests.
• Identify and drive innovative opportunities to increase operational efficiency and empower research operations to deliver unparalleled insights.

Required:
• Minimum 5+ years of experience in programming complex, technical surveys using tools such as Decipher, Python, HTML, and JavaScript.
• Proficiency with GenAI tools like Claude and Cursor, showcasing excellent quality assurance management skills.
• Outstanding communication skills combined with the flexibility to accommodate global time zones for seamless collaboration.
• A passion for research, with the ability to screen early TV shows and movies to deliver insights to consumers.

About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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