Team Lead - Sort Center - Contractual Role, ATS - Linehaul Surface Ops

Full job description
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking Team Lead for its Transportation team. You and your team of Transportation Associates will work with carriers, site operations, NOC on-time arrival of linehaul vans. You are responsible for ensuring that you have properly trained Associates & Carriers with requisite capacities. You will be analyzing performance trends, identify root cause and take actions for improvement in performance and speed of transportation network.
. In addition, one of the most important aspects of your job is to driver improvements and changes at internet speed because innovation has made us the global company that we are today.

Key job responsibilities
Vendor development and performance management
Daily network performance monitoring, deep dive on exceptions and planning corrective actions
Manage transport operations within the assigned city/territory with the support of Associates and Relay operations center
Building processes and mechanisms for sustaining high bar on performance
Take measure to reduce the breakdowns and delays into the network
Proactively identify and lead process improvement initiatives
Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
Streamline logistics in the operation through the implementation of standard work and team leadership
POD validation and uploads

A day in the life
Carrier Onboarding and management
Carrier performance, VC reduction
Capacity planning: TU analysis and veh rightsizing, work on adhoc reduction
Performance review, WBR
Coordinate with SLP & carrier to reduce in-transit losses/damages:
Engage with Safety to improve yard & road safety
Site management
Align vehicle fleet plan with stakeholders
Distance & Transit time inputs for all OD pairs
FCND, YMS check-in cases
Work with sites for reducing unloading dwells
Compliances and program
R4D, R4C, GPS compliance-registration compliance, BGV
POD validation and uploads

About the team
Team help to manage complete transportation on ground. It can be Milkrun or linehaul. Linehaul POC is carrier manager for 10-15 carriers. Carrier manager need to ensure on all the points related to carriers like Operational performance metrics, Compliance, Safety, quality etc.
BASIC QUALIFICATIONS
1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
Knowledge of city topography and road network

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